IT Infrastructure Engineer

About [Employer hidden — sign up to reveal]

Since being founded in 2018, [Employer hidden — sign up to reveal] has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, [Employer hidden — sign up to reveal]'s Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions. At the heart of [Employer hidden — sign up to reveal]'s offering is Multi-Party Computation (MPC) technology. [Employer hidden — sign up to reveal]'s multi-award winning custody system is unique in that it can be connected to centralized exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes counterparty risk with exchanges. [Employer hidden — sign up to reveal] has one of the strongest insurance coverages in the industry from an A+ rated insurer.

Department Overview

Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver critical strategic technology initiatives.

Team Purpose

Infrastructure Engineers in the Level 2 Support Team bridge the gap between first line support team and the other engineering and management teams. Managing the platforms they cover, providing an escalation point for support and improving the services provided for our end users.

Role Purpose

As an Infrastructure Engineer, you will support the day-to-day operations of our IT infrastructure, focusing on primarily on Apple estate management, cloud support, and systems integrations. The role will be part of the Level 2 Support Team, helping resolve more complex issues escalated from the Service Desk. Infrastructure engineer will contribute to automation efforts and have opportunities to grow your technical capabilities.

Core Responsibilities

• Assist in managing macOS devices using JAMF Pro and JAMF Connect.
• Support macOS patching and Apple Business Manager tasks.
• Help maintain cloud environments (AWS/Azure) under guidance.
• Contribute to scripting and automation (Python, Bash).
• Help manage platforms and their integrations (e.g., Slack, Teams, Atlassian).
• Provide Tier 2 support to the Service Desk.
• Participate in incident response and root cause analysis.
• Troubleshoot and resolve complex end user issues.
• Entra IDP management and troubleshooting
• Document processes and configurations clearly.

Essential Skills and Experience

• Basic experience with JAMF Pro and macOS device management.
• Familiarity with Apple Business Manager and macOS patching workflows.
• Exposure to cloud platforms (AWS or Azure) and basic services.
• Introductory knowledge of scripting languages (Python, Bash).
• Understanding of networking fundamentals (IP, DNS, VPN).
• Experience with ticketing systems and basic ITIL practices.
• Awareness of endpoint security and compliance principles.
• Problem Solving: Proactively identifies issues and proposes effective solutions.
• Mentorship: Support junior engineers through coaching and knowledge sharing.
• Cross-Team Collaboration: Work effectively with DevOps, Engineering, and Service Delivery teams.
• Project Participation: Work on infrastructure projects with minimal supervision.
• Adaptability: Comfortable prioritising workloads and communicating well.

Desirable Skills and Experience

• At least 2 years experience working in within an IT department.
• JAMF 100/200 desirable

Why [Employer hidden — sign up to reveal]?

At [Employer hidden — sign up to reveal], we keep innovation, openness, and curiosity at the centre of everything we do. Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. Diversity and inclusion matter to us – they’re woven into [Employer hidden — sign up to reveal] life. From employee-led groups like Women at [Employer hidden — sign up to reveal] to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. If you’re looking to ramp up your career, [Employer hidden — sign up to reveal]’s the place.

Interview Process

Our interview process includes an initial screening with Talent Acquisition, a technical interview via Microsoft Teams, and an in-person interview.

Benefits

• Paid Time Off - A minimum of 35 days per year, inclusive of annual leave and public holidays.
• Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage.
• Life Insurance
• Enhanced Pension Contributions
• 24/7 Employee Assistance Programme (EAP)

[Employer hidden — sign up to reveal] is an equal opportunity employer. If you require any assistance during the recruitment process, please let us know.