Customer Outcome Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Nottingham
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£65,000 / year
CATEGORY
Management & Operations
This role is not offered with visa sponsorship, though the employer is a licensed UK sponsor
SKILLS
Conduct Risk Management
Consumer Duty Framework
Quality Assurance
Customer Outcomes Analysis
Regulatory Compliance
Stakeholder Management
Data Interpretation
Leadership
FULL DESCRIPTION
Customer Outcome Manager
MERJE is seeking an experienced Customer Outcome Manager for a leading provider of savings and lending products. This role offers an exciting opportunity to lead a specialist team, providing expert guidance on conduct risk, vulnerable customer support, and regulatory compliance. The successful candidate will own the Consumer Duty framework and drive continuous improvement in customer outcomes.
- Location: Nottingham, Nottinghamshire, England (Hybrid)
- Salary: £65k per year
- Job Type: Permanent
- Category: Customer Contact | Operations
Key Responsibilities
- Lead the embedding and assurance of the Consumer Duty framework
- Manage conduct risk appetite and oversee customer journey testing
- Provide expert guidance on conduct risk and regulatory standards
- Deliver actionable reporting to drive continuous improvement
- Act as secretariat to the Customer and Conduct Risk Committee
Required Knowledge and Experience
- Extensive knowledge of conduct risk and Consumer Duty regulations
- Proven experience in quality assurance and customer outcomes frameworks
- Strong analytical and data interpretation skills
- Excellent leadership and stakeholder management abilities
- Track record of implementing regulatory standards across financial products
Application Instructions
Submit your application via the online form, including full name, email address, CV, and acceptance of terms and conditions. Applicants must be located and eligible to work in the UK without sponsorship.
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