What You'll Be Doing

Known internally as a 'Probate Beneficiary Contact', the Customer Service Care Contact is a key role within the busy Probate team here at [Employer hidden — sign up to reveal] with key activities as follows:

• Managing beneficiaries’ requests and providing good customer service
• Promoting and converting each property from valuations to an instruction for one or more of our services
• Working with existing and new client’s requirements, including direct contact with our client
• Communicating with the client and other relevant groups in relation to the sale strategy
• Offer negotiation and system completion
• Adhere to the SLA for tasks assigned with the role
• Providing cover on other caseloads during holiday and sickness periods

Benefits

Competitive Salary of £25,750.00 + bonus averaging £990 per month (£37,630.00 OTE), 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Pension, Life Assurance, Employee Assistance Programme, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP-24 Hour Service, Retail Discounts Plus Many More!

Requirements

And now for the nitty gritty:

To be successful in this role you’ll need to be a people person with good relationship building, sales, and customer service skills, and confidence speaking to people in a professional yet friendly manner in-person, by email, and on the phone.

Hitting (and ideally exceeding) targets should be something that excites you.

A good overall standard of education ie, passes at GCSE or equivalent certifications in English and Maths, and intermediate computer skills including Microsoft Office is an important foundation for this role.

You will enjoy solving problems, thinking on your feet, multi-tasking, and a very busy working environment

You will need to be able to to demonstrate some knowledge or interest of the Property sector and a desire to build your career in this sphere.

The successful candidate will be afforded every opportunity to thrive and shine!

Our Hiring Process

1. You’ve checked out our job ad
2. It’s gathered your interest and you’ve applied using our easy application process
3. If selected, you come meet our lovely team and we discuss the finer details
4. If successful, we make the offer and get the ball rolling
5. Once in post you can recommend your friends come on over and earn a sweet referral bonus – for each one!

Our People

[Employer hidden — sign up to reveal] believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

About Us

[Employer hidden — sign up to reveal] is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.

Customer Service Care Contact - St Ives, Cambridgeshire, United Kingdom PE27 4AA - £37,630.00 OTE - Permanent - Full-time - Posted 5 days ago - Closing date: 15/05/2026 - Job reference: LH1563755St CSCC

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