Sales Team Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Leicester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Sales & Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Sales Leadership Coaching Customer Service Communication Performance Analysis Objection Handling Negotiation Team Management

FULL DESCRIPTION

Sales Team Leader

Leicester | Competitive salary + commission

Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high‑energy teams, and leading from the front?

At [Employer hidden — sign up to reveal], we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you'll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results.

This is a hands‑on leadership role where you'll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.

About the Team You'll Lead

You'll manage Customer Service and Sales Advisors who:

  • Handle warm outbound leads from customers needing conveyancing services
  • Act as the first expert point of contact for home movers
  • Build early rapport, identify needs, and convert conversations into customers
  • Sell [Employer hidden — sign up to reveal]'s market‑leading conveyancing and associated ID services

Your role is to ensure they're confident, motivated, well‑coached, and set up for success — every day.

What You'll Be Doing

Lead, Coach & Inspire

  • Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
  • Provide daily coaching, call listening, and feedback to improve conversion and customer experience
  • Set clear expectations around performance, behaviours, and quality standards
  • Create a positive, high‑energy team culture where people feel supported and challenged

Drive Performance Through Service

  • Embed a sales‑through‑service mindset, ensuring customers feel reassured, informed, and never pressured
  • Monitor sales results, KPIs, quality metrics and pipeline management
  • Identify trends, strengths, and development opportunities across the team
  • Support advisors with objection handling, negotiation techniques, and closing confidence

Develop Capability & Confidence

  • Train new starters and support ongoing development across systems, processes, and soft skills
  • Help advisors recognise buying signals and tailor conversations effectively
  • Encourage strong attention to detail, compliance, and accurate data handling
  • Act as a role model by leading by example on calls when required

Collaborate & Improve

  • Work closely with Operational and Quality teams to ensure a joined‑up customer journey
  • Share insight and feedback upward to help improve systems, scripts, and processes
  • Contribute ideas that improve efficiency, engagement, and results

What We're Looking For

You'll thrive in this role if you have:

  • Proven experience leading or coaching a sales or customer service team
  • A strong understanding of sales through service — building trust before closing
  • Excellent communication skills with the ability to motivate and influence others
  • Confidence in analysing performance, identifying gaps, and taking action
  • A coaching mindset — patient, supportive, and focused on long‑term development
  • Strong organisational skills and attention to detail across systems and data
  • Resilience, positivity, and a solution‑focused approach
  • Experience in regulated, contact‑centre, or property‑related environments (desirable, not essential)

Full training on conveyancing and [Employer hidden — sign up to reveal]'s services will be provided.

Why Join [Employer hidden]?

We're the UK's leading conveyancing and property services group, based in a modern Leicester office with free parking and excellent transport links.

You'll benefit from:

  • Competitive salary
  • Performance‑related commission
  • 25 days holiday + 8 public holidays
  • Option to buy or sell additional holiday
  • Pension scheme & life assurance
  • Enhanced family‑friendly policies
  • Employee Assistance Programme
  • Retail discounts
  • Free conveyancing services for your own move
  • An inclusive, supportive environment where leadership development truly matters

Sales Team Leader

Enderby, Leicestershire, United Kingdom
LE19 1SH

£31672.50 + BONUS per year
Permanent - Full-time
Posted 2 days ago
Closing date: 22/05/2026
Job reference: AC1564946EndSTL

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