Customer Service Advisor - Workload and Planning

What we achieve together

• You will support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
• Your responsibilities will include managing email requests efficiently and processing service bookings via Salesforce and SAP.
• You will liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
• By managing diaries and prioritising tasks, you will help streamline operations and ensure service excellence.
• You will complete administrative tasks within schedule and challenge non-compliance to uphold our high standards.
• Together with your team, you will promote a positive image of [Employer hidden — sign up to reveal] Service to both internal and external stakeholders.

What makes us successful together

• You have experience in customer service or service coordination, ideally within a technical or field service environment.
• You bring geographical knowledge and ideally have worked with SAP and Salesforce systems.
• You are organised, able to multitask, and confident in managing workload independently or collaboratively.
• Experience in diary management and service planning is beneficial.
• You are approachable, motivated, and confident in challenging the status quo to improve processes.
• You communicate clearly and professionally, building strong relationships across teams.

What you can count on

• Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What makes us special

[Employer hidden — sign up to reveal] takes care of a better climate. As a successful family business for over 150 years, we are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances. Sustainability is everywhere at [Employer hidden — sign up to reveal]. Around 16,000 employees from over 70 countries are committed daily. Become part of [Employer hidden — sign up to reveal] and help shape the future of heating!

Contact

Annabel Scarfe

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