Young Persons Support Worker

What you'll be doing

• Deliver person-centred support plans and risk assessments that help customers achieve their goals and sustain their accommodation.
• Complete sign-ups and inductions, ensuring customers understand their tenancy and support offer.
• Promote customer engagement, community involvement and meaningful participation in service development.
• Identify, report and respond to safeguarding concerns in line with policy and statutory guidance.
• Work in partnership with internal teams and external agencies to deliver coordinated, holistic support.
• Support rent management and budgeting skills, following arrears procedures and maintaining accurate records.
• Work alongside the broader housing team to address tenancy breaches, issue warnings where required, and support positive behaviour change.
• Promote equality, diversity and inclusion, and take responsibility for health and safety in line with organisational policies.

What does success look like?

• Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them.
• Demonstrate the improvements I have delivered with tangible results that show success.
• Demonstrate that [Employer hidden — sign up to reveal] is fully compliant with legislative obligations.
• Successfully meet the KPIs and objectives agreed for myself and my team.
• Demonstrate my active participation in [Employer hidden — sign up to reveal] company life.
• Use the [Employer hidden — sign up to reveal] Quality Assurance measures to demonstrate my consistent delivery of our team processes.

What you'll get in return

Beyond a salary of £25,878 and the chance to make a difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

More about you

• A strong understanding of homelessness, vulnerability, and the challenges faced by people accessing supported housing services.
• Experience working with vulnerable customers, managing a caseload, and delivering support through multi-agency partnerships.
• Sound knowledge of safeguarding practice, social housing and tenure legislation, and professional boundaries.
• The ability to engage and motivate people from diverse and hard-to-reach groups, building effective, respectful relationships.
• Experience developing and reviewing support plans, risk and needs assessments, and monitoring outcomes to identify unmet needs.
• Awareness of training, employment and education pathways to support customer development and independence.
• Strong communication, record-keeping and IT skills, with confidence using Microsoft Office and information systems.
• A flexible, resilient team player able to work under pressure, meet deadlines, and deliver excellent customer service.
• A clear commitment to equality, diversity, confidentiality, and health and safety in line with organisational policies.

About [Employer hidden — sign up to reveal]

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our [Employer hidden — sign up to reveal] customers. We're committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team at [Employer hidden — sign up to reveal]

We're one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes. We own and manage more than 14,000 homes; properties that our 28,000 residents call home. We’re building hundreds of new homes every year for rent and sale. We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss. As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house-building business into our core social purpose.