Purpose of the Role

The Assistant Patient Liaison (APL) will act as a consistent and reliable point of contact for patients and colleagues, supporting the smooth running of the [Employer hidden — sign up to reveal] service. This is a hybrid clinical-administrative role, suitable for a trainee therapist, psychology graduate, or recovery coach seeking supervised exposure to outpatient clinical work.

Duties and Responsibilities

• Conduct initial telephone screenings with prospective patients.
• Conduct patient check-in calls, utilising basic recovery coaching skills.
• Support patient onboarding, ensuring documentation is completed.
• Assist with creation of personalised patient timetables.
• Maintain accurate patient records across KIPU EMR/CRM and booking spreadsheets.
• Coordinate scheduling between patients and therapists.
• Process patient payment details and liaise with Finance.
• Provide administrative support for psychiatry appointments.
• Support group registration and attendance tracking.
• Support transitions from residential treatment into outpatient and continuing care.
• Assist with continuing care handovers.
• Support day-to-day administration of the Recovery Club (alumni service).
• Manage mailing lists and communications using Mailchimp.
• Coordinate registration, logistics, and communications for Recovery Club sessions.
• Send therapist supervision reminders and collate ward round information.
• Provide secondary system administration support during staff absence.
• Support scheduling and minute-taking for team meetings.

Person Specification

Essential

• Previous experience in an administrative role, ideally within healthcare, clinical, or professional services.
• Strong organisational skills with ability to manage multiple tasks.
• High level of accuracy and attention to detail.
• Confident and professional communicator.
• Discretion and integrity, with ability to maintain strict patient confidentiality.
• Comfortable working independently and using initiative.
• Proficient in standard office software.

Desirable

• Familiarity with electronic medical record (EMR) or CRM systems.
• Experience in mental health, addiction treatment, or outpatient services.
• Understanding of GDPR and data protection requirements.
• Experience using Mailchimp or similar communications platforms.

Working Hours

20 hours per week. Part-time, with flexibility required. Fixed-term contract for 8 months.

About Us

[Employer hidden — sign up to reveal] Hospital is a centre of excellence in addiction treatment, operating since 1988 in the Scottish Borders. [Employer hidden — sign up to reveal] forms part of our commitment to high-quality care beyond residential treatment. [Employer hidden — sign up to reveal] is committed to safer recruitment practices. Appointment subject to pre-employment checks and DBS check where applicable.

How to Apply

Complete the online application form with your CV, or send your CV to [Employer hidden — sign up to reveal].