Unified Communications (UC) Growth Specialist

About the job

Borehamwood, Hertfordshire • Permanent, Full-time

Working closely with the Director of Sales and Marketing, you will ensure seamless integration of UC solutions into newly acquired businesses, deliver an outstanding UC experience for our customers, and spearhead initiatives to grow our UC customer base. If you have a passion for technology, a customer-focused mindset, and a talent for driving innovation, this is the role for you!

Duties & Responsibilities

• Integration and Alignment: Partner with cross-functional teams to integrate UC solutions into newly acquired businesses, ensuring alignment with [Employer hidden — sign up to reveal]’s standards and objectives. Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities.
• Customer Experience Excellence: Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions. Act as the main point of contact for UC-related queries and provide tailored solutions to address customer challenges.
• Growth and Expansion: Develop and execute strategies to grow [Employer hidden — sign up to reveal]’s UC customer base, leveraging both existing and new business opportunities. Identify cross-selling and upselling opportunities within the current customer portfolio and new acquisitions. Collaborate with sales teams to provide technical expertise and drive adoption of UC solutions.
• Technology and Innovation: Stay ahead of trends in Unified Communications and related technologies to position [Employer hidden — sign up to reveal] as an industry leader. Recommend and implement innovative UC solutions to enhance our offering and keep pace with market demands.
• Training and Enablement: Educate internal teams and new acquisitions on [Employer hidden — sign up to reveal]’s UC solutions, capabilities, and value propositions. Provide guidance and support to ensure smooth adoption of UC technologies across the organization.
• Metrics and Reporting: Track and report on key performance indicators (KPIs) related to UC adoption, customer satisfaction, and revenue growth. Provide insights and feedback to influence decision-making and strategy.

Skills and Experience required as a Unified Communications (UC) Growth Specialist

• Education and Experience: Proven experience in Unified Communications or a related field, preferably within the technology or Managed Service Provider industry. Demonstrated success in managing and driving growth in UC portfolios. Strong understanding of UC technologies, platforms, and trends.
• Technical Expertise: In-depth knowledge of VoIP, telephony systems, video conferencing, collaboration tools, and other UC solutions. Proficiency in integrating UC systems across different business environments.
• Core Competencies: Exceptional communication and interpersonal skills to engage with internal teams, acquired businesses, and customers. Strong analytical and problem-solving abilities, with a focus on identifying growth opportunities. Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Preferred Skills: Familiarity with acquisition processes and the challenges of integrating technical systems. Experience with HubSpot or similar CRM platforms.

Why join us?

• Be a Changemaker: Play a vital role in shaping [Employer hidden — sign up to reveal]’s future through innovative UC solutions.
• Collaborative Environment: Work alongside a dynamic, forward-thinking team that values your ideas and expertise.
• Professional Growth: Access opportunities to expand your skillset and thrive in a role with real impact.
• Exciting Challenges: Lead UC initiatives through a transformative acquisition journey that positions [Employer hidden — sign up to reveal] as an industry leader.

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure. Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all. Read more about our employee commitment on our careers page, and find some of our benefits here:

• 24 days annual leave entitlement (Increase on years’ service up to 30)
• Additional day off for your Birthday
• Buy/sell back holiday scheme
• Private Health Insurance with discounted perks (such as gym membership, cinema tickets, flight and hotels)
• Bupa Dental Plan
• Eye care contribution

If you’re a UC professional ready to take on a role where you can make a significant impact, we want to hear from you! Apply today and become part of [Employer hidden — sign up to reveal]’s exciting growth journey.