Residences Wellbeing Support Advisor

About us

Estates & Facilities are the stewards of [Employer hidden — sign up to reveal] extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as [Employer hidden — sign up to reveal] approaches it’s bicentenary.

[Employer hidden — sign up to reveal] is a department within the Estates and Facilities directorate at [Employer hidden — sign up to reveal]. Overseeing 14 Halls of Residences for around 6,000 [Employer hidden — sign up to reveal] students, we are a dynamic and passionate team dedicated to ensuring the students receive the greatest living-in experience during their academic study.

About the role

The role provides out-of-hours pastoral wellbeing support to students living in [Employer hidden — sign up to reveal], responding promptly and effectively to incidents, crises, and wellbeing concerns that arise outside standard working hours. It focuses on signposting students to appropriate services and offering immediate guidance and reassurance, rather than providing ongoing therapeutic support.

The postholder conducts follow-up outreach, maintains regular contact with students needing support, monitors wellbeing, manages a caseload, and coordinates interventions to ensure students remain connected to relevant professional services. Where concerns involve increased risk or require specialist input, the role escalates matters to senior colleagues or appropriate professional services in line with established procedures.

In addition, the role contributes to the delivery of wellbeing awareness initiatives and campaigns within [Employer hidden — sign up to reveal], supporting the development of a safe, inclusive, and supportive residential community where all students can access consistent and responsive pastoral care.

This is a full time role and you will be offered an indefinite contract for 50 hours, 4 days on, 4 days off, totalling 42 hours, plus an 8-hour banked shift (as required), with approximately 30 banked shifts per year.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Significant relevant work experience relating to the fields of student support, social work, youth work, mental health or similar.
• Demonstrable competence in working with individuals facing a variety of adverse situations, being an ally in navigating these and appropriately refer on as circumstances dictate.
• Demonstrable experience of working effectively and collaboratively as part of a team to enhance the overall quality of the service user.
• Evidence of emotional resilience and ability to work calmly under pressure, containing anxiety in self and others and exhibiting strong interpersonal and communication skills.
• Proven understanding and experience of confidentiality, safeguarding principles and managing boundaries.
• Ability to take responsibility and decisions independently and to consult with and refer matters to colleagues when appropriate, with a flexible and adaptable approach to prioritising work.
• Ability to keep accurate records and contribute to management reports, employing appropriate IT skills.
• Full clean driving license.

Desirable criteria

• Experience of working with young people leaving care, forced migrants, estranged students, young carers, student parents or disabled students.
• Experience of working in a HE institution.
• Demonstrable understanding of the current national situation in relation to concerns around student welfare and wellbeing.

Application instructions

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Interviews are due to be held w/c 25 May 2026 to 5 June 2026. This post is subject to Disclosure and Barring Service and Occupational Health clearances.

Contact: Ebru Ozoran Fetti - [contact hidden]

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