Service Desk Analyst
SKILLS
FULL DESCRIPTION
Service Desk Analyst at [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] is seeking a motivated Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first‑line IT requests, account setup, hardware preparation and mobile device management. This role offers excellent opportunities to learn, develop and progress. Department: Information Technology. Employment Type: Full Time. Location: London. Workplace type: Hybrid.
Why [Employer hidden — sign up to reveal]?
We’re an award‑winning, purpose‑driven City law firm. We were the first UK law firm to become a B Corp and are the highest‑scoring global law firm in the B Corp community. Globally recognised as the market‑leading UK firm for charities and purpose‑driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you’ll be able to make a real impact from day one. Come and join the firm with a standout and authentic commitment to a triple bottom line, where we never prioritise profit over people and planet.
Key Responsibilities
- Provide technical support to colleagues across the firm, onsite and remotely
- Install, configure and maintain hardware and software (laptops, printers, mobile devices)
- Troubleshoot Windows OS, MS 365, mobile and in‑house legal applications
- Support legal document production tools and workflows
- Manage user accounts and access to applications
- Maintain IT asset records and documentation
- Support meeting‑room technology, including AV and conferencing tools (Teams/Zoom)
- Assist with network connectivity, VPN access and remote‑working setups
- Resolve issues within agreed SLAs and escalate when needed
- Work with external vendors and IT providers
- Manage mobile device setup, enrolment and support (MDM, Intune)
- Manage the joiners‑movers‑leavers process, including account creation and hardware allocation
- Assist with hardware imaging, setup and deployment
- Participate in on‑call or out‑of‑hours support where required
Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals.
About You
- 1–2 years of Service Desk experience, ideally in legal or professional services
- Strong interest in IT and technology
- Confident, friendly and client‑focused with strong customer‑service skills
- Good problem‑solving and troubleshooting ability
- Basic understanding of network infrastructure
- Proactive, organised and able to manage multiple tasks
- Strong communication skills
- Comfortable building relationships across the firm
About [Employer hidden — sign up to reveal]
At [Employer hidden — sign up to reveal], we’re not the average law firm. We believe that actions speak louder than words. We strive to do the right thing as a business and to help our clients make a positive impact on their people and society. Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs.
Recruitment at [Employer hidden — sign up to reveal] – The use of AI: At [Employer hidden — sign up to reveal], we are committed to transparency and fairness in our recruitment processes. We do not use AI to screen, sift, score, reject, or approve any recruitment decisions. We use Metaview to record and transcribe interviews for accuracy, but not for evaluation.