Customer Service Committee Member (VIVID Customers Only)

The Vacancy

Are you a [Employer hidden — sign up to reveal] customer ready to make a change? Apply now and be a part of something bigger!

As a committee member, you'll play a crucial role in shaping and enhancing our customer service strategies, ensuring our customers receive the best possible service. Your insights and experiences will help us make a real difference!

Our Customer Service Committee is all about active involvement. We believe in the power of our customers' voices and want you to help influence and shape everything we do. Your feedback is invaluable to us!

You'll be overseeing our service standards, monitoring their delivery, and ensuring complaints are handled efficiently and fairly. It's a fantastic opportunity to make a positive impact and be part of something special.

We’re looking for a [Employer hidden] customer who can:

• Represent our customers with passion and dedication.
• Stay unbiased and objective, making decisions that benefit [Employer hidden — sign up to reveal], its customers and stakeholders.
• Confidently and competently contribute to discussions
• Help shape our strategy and ensure effective policies and governance

We’re looking for skills, knowledge and/or experience in the following areas:

• Great communication skills
• Great teamwork
• Experience in policy and strategy
• Customer influence
• Complaints management
• Data analysis skills
• Commitment to improving customer satisfaction and service quality
• Passionate about the communities [Employer hidden — sign up to reveal] operates in
• Understanding of and commitment to equality, diversity and inclusion.

Time commitment

The committee usually meets 4 times a year with additional meetings where required. The meetings will take place 5.30pm–8pm at our Basingstoke office or on Microsoft Teams. There will also be an induction at the beginning of your role with us, so we’ll need a little more of your time.

Remaining meetings for 2026 are as follows: 21 July and 10 November

Need a bit of help with your application?

We want everyone to feel welcome and supported in applying for this role. If you need any adjustments—like help with the application process, extra support during meetings, or anything else that would make it easier for you to take part, just let us know. We’ll work with you to make sure you’ve got everything you need to feel confident, comfortable, and fully involved. If you require a manual application form please email us at [Employer hidden — sign up to reveal] to request this.

Please note, this opportunity is only available to [Employer hidden — sign up to reveal] customers who are not staff members. This role is excluded from [Employer hidden — sign up to reveal] employee benefits.

Please refer to the FAQ and JD document attached for more info! Interviews are due to take place 8 May (subject to change).

The Company

[Employer hidden — sign up to reveal] is a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their [Employer hidden — sign up to reveal] home we’re here to help with that and more.

Documents

• Information for Applicants - Download
• FAQ for panel members.pdf - Download
• Person spec. - Download
• Job Spec. - Download