About the Role

We are seeking an operationally focused Team Manager to lead the delivery of our fitness to practise work for one of our large regulatory clients. This role is central to the effective day to day running of the client team and plays a critical part in ensuring client needs are met through high quality, timely and efficient case delivery. The Team Manager will be responsible for the line management, development and performance of the paralegal team supporting the client account, as well as providing hands on operational support to the Client Account Lead (CAL). Acting as a trusted adviser, the role will provide day to day operational oversight, reporting and problem solving to support delivery against client expectations and contractual requirements.

Main Duties and Responsibilities

• Provide effective line management to the paralegal team, supporting performance, engagement, development and wellbeing
• Oversee daily workload allocation and capacity planning to ensure work is appropriately balanced and delivered within agreed timeframes
• Monitor delivery against targets, proactively identifying risks and intervening where performance or quality issues arise
• Support the escalation of complex queries, ensuring timely input from subject matter experts where required
• Lead onboarding, training, development and mentoring activity within the team to build capability and resilience
• Contribute to the development, documentation and maintenance of operational processes and procedures
• Actively promote consistent ways of working and continuous improvement across the team
• Act as a trusted operational adviser to the CAL, providing day today support on delivery, resourcing, priorities and risks
• Produce, analyse and interpret operational and performance data to support client and internal reporting requirements
• Work closely with the CAL to ensure reporting meets client expectations, KPIs and supports effective decision making
• Identify opportunities to improve, streamline and automate reporting to increase efficiency, accuracy and insight
• Support the identification and implementation of process improvements, including the use of technology to enhance quality and efficiency
• Contribute to the development, testing and implementation of IT and system changes
• Actively support wider divisional initiatives, including (not limited to) training, EDI, technology improvements and quality management

Skill Set

• Proven experience managing people within a professional services or operational environment (legal or fitness to practise experience not essential)
• Strong people management skills, with the ability to support performance, development, engagement and wellbeing
• Quick learner, able to absorb and apply high level information and understand complex operational environments
• Excellent communication skills, with the ability to adapt style and approach for different audiences, including senior stakeholders and clients
• Strong operational judgement, with the ability to cut through complexity, focus on priorities and identify practical solutions
• Confident decision maker, able to challenge the status quo constructively and promote improved ways of working
• Proactive and intervention focused, with the ability to identify inefficiencies and address issues before they escalate
• Strong analytical capability, with confidence working with data to identify trends, risks and opportunities for improvement
• Experience producing or interpreting management information and performance reporting. Confident working with excel, SharePoint, word and PowerPoint.
• Continuous improvement mindset, with an interest in process design, technology and automation to improve efficiency and quality
• Resilient and organised, with the ability to manage competing demands and perform effectively under pressure
• Collaborative approach, with the ability to build strong working relationships across teams and function

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is an inclusive employer. At [Employer hidden — sign up to reveal] we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. [Employer hidden — sign up to reveal] is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. If you have any questions, please contact our Recruitment team on: [Employer hidden — sign up to reveal]

Additional Information

Location: Winchester, Hampshire, United Kingdom
Job reference: HB1561434WinOM
Posted 7 days ago