Apprenticeship Support Officer

About the Role

We are looking for a proactive, highly organised individual who is driven to support young people and make a real impact behind the scenes of successful apprenticeship programmes.

• Support apprentices and employers while ensuring off the job training hours are accurately tracked, compliant and audit ready.
• Work closely with Skills Coaches and delivery teams to keep learners on track, motivated, and fully supported throughout their journey.
• Deliver engaging training sessions, monitor attendance for both apprenticeship programmes and functional skills, and produce timely reports for employers.
• Act as a key point of contact, confidently handling queries from apprentices, employers, and parents or carers.
• Maintain accurate records across multiple systems using Microsoft Office, Google and Canva.
• Support enrolment and respond to safeguarding concerns with care.

About [Employer hidden — sign up to reveal] Group

[Employer hidden — sign up to reveal] Group (TWFCG) is a leading education provider in the South East. Our staff work across 4 main campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture Maidenhead. Our teams place the learner at the heart of all we do and in our state of the art learning environments, we are proud to deliver education and training to a diverse group of students and businesses each year.

Benefits

• 30 days annual leave plus bank holidays and college closure days
• Local Government Pension Scheme (LGPS) currently offering 24.3% employer contribution
• Free on-site parking at all sites
• Career progression opportunities for ambitious staff
• Access to a wide range of subsidised leisure courses
• Cycle to Work Scheme
• Family friendly policies supporting Work Life Balance
• Onsite Coffee Shop & Cafeteria
• Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College

How to Apply

Please be advised that the vacancy will close on 12th May 2026. However, applications will be shortlisted on a rolling basis, and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification.

Safeguarding

[Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.