What will you do on a normal day?

Responsible for first-rate service quality, achieved through delivery of service level agreements and maintenance of strong relationships with Key Stakeholders. Takes accountability for service fulfilment and ensuring financial/sales targets are met in partnership with the relevant Strategic Account Manager.

Role Responsibilities

• Effectively recruit, onboard, and lead your team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives.
• Be the primary point of contact for the customer and take ownership of issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate.
• Develop strong business relationships with customer key stakeholders to explore, understand and support opportunities to grow profitable sales within the local area.
• Work with the customers buying team on stock requirements and ensure requests are promptly loaded on the system.
• Liaise with new and existing suppliers to manage stock in line with customer projects.
• Maximise effectiveness of stock management, stores counter collection point to fully meet customer needs and agreed service levels.
• Ensure the on-site contract remains cost effective, reducing/eliminating unnecessary costs and remaining within budgets.
• Ensure Health and Safety standards are prioritised and met.
• Adhere to Company compliance requirements and standard operating procedures.
• Develop and maintain strong working relationships with supply planning and customer supply teams.
• Proactively build cross functional relationships and collaboration.

Role Requirements

Experience and Knowledge:

• Previous branch / business management experience
• Strong customer relationship management experience
• Previous warehouse management experience
• Experience in people management
• Experience within an industrial consumable / industrial supplies environment is desirable
• Knowledge of Lean Management principles would be an advantage

Essential Qualifications & Skills:

• Educated to GCSE - level or above
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong analytical skills (reporting and interpretation)
• Strong commercial acumen
• Ability to lead, inspire and develop a high performing team

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Car
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted [Employer hidden — sign up to reveal] Products.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

[Employer hidden — sign up to reveal] is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates.

Information for Recruitment Agencies

We do not accept speculative approaches. Any speculative CVs will be considered our own. For our PSL, email [Employer hidden — sign up to reveal].

Meet the recruiter: Lorna Parker - [Employer hidden — sign up to reveal]