Care Coordinator Team Leader
SKILLS
FULL DESCRIPTION
Care Coordinator Team Leader
[Employer hidden — sign up to reveal] is seeking a Care Coordination Team Leader to lead a team of Care Coordinators, ensuring safe, efficient, and compliant service delivery. This hybrid role is based in Coventry with home working flexibility and offers a salary up to £40,000 DOE.
The Vacancy
Lead. Support. Deliver. Make every moment of care count. At [Employer hidden — sign up to reveal], we’re dedicated to enriching lives through exceptional Care & Lifestyle services. We’re now seeking a Care Coordination Team Leader to join our growing team.
Key Responsibilities
- Lead and manage a team of Care Coordinators to ensure effective rota planning, service continuity, and consistent delivery of homeowner appointments.
- Act as a CareLineLive system administrator and super user, supporting configuration, troubleshooting, and training.
- Monitor team performance data to identify trends, opportunities, and risks.
- Conduct audits of scheduling practices and system use to ensure compliance with internal and regulatory standards.
- Coach and support your team to drive performance and professional growth.
- Manage and triage the team’s ticketing system for timely issue resolution.
- Deliver onboarding and training for new Care Coordinators on CareLineLive and coordination processes.
- Support regional and operational teams in reviewing service metrics and capacity modelling.
- Take ownership of coordination activities for business continuity and absence cover.
- Operate within a shift-based pattern, including some on-call cover.
About You
- Experience in care coordination or domiciliary care with strong understanding of scheduling.
- Advanced knowledge of CareLineLive or similar care management systems.
- Experience in leading or supervising a team with a focus on coaching and performance management.
- Strong understanding of regulatory compliance within UK domiciliary care.
- Proven ability to use data and insight to improve efficiency.
- Experience managing multi-site or remote operations.
Why Join Us?
At [Employer hidden — sign up to reveal], you’ll be part of a forward-thinking organisation transforming care delivery across the UK. You’ll enjoy a supportive culture, ongoing development, competitive salary, and comprehensive benefits including pension, life assurance, health screening, and more.