The Vacancy

House Manager – Retirement Living
Location: Highclere House, 98 Great North Road, Hatfield, Hertfordshire
Hours: 25 hours per week
Salary: £18,798.00 ACTUAL per year plus benefits and bonus

[Employer hidden — sign up to reveal], the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Highclere House.

Key responsibilities include:

• Welcoming new homeowners and helping them settle in
• Providing front-of-house service
• Being first point of contact for residents
• Managing supplier relationships
• Acting as the face of [Employer hidden — sign up to reveal] for families and friends
• Handling resident concerns with sensitivity
• Overseeing estate management including communal areas
• Supporting community through social events
• Ensuring Health & Safety compliance

About You

• Excellent communication skills and proactive attitude
• Previous experience in customer-facing or service management role
• Professionalism and commitment to high-quality service
• Comfortable using Microsoft Word, Outlook
• Awareness of basic Health & Safety
• Willing to obtain first aid qualifications
• Experience in property management is an advantage
• Enjoys organising events

Benefits & Training

Benefits include: Group personal pension, life assurance, Employee Assistance Programme, flexible hours, generous annual leave (25 days rising to 28) plus bank holidays, employee discounts platform.

Training: First Aid certification, Dementia Friends training, workplace safety courses, ongoing development.

Important Notes

We do not currently offer sponsorship – applicants must have the right to work in the UK.