House Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Bourton on the Water, Cheltenham
TYPE
Part-time
LEVEL
Associate
SALARY
£18,798 / year
CATEGORY
Real Estate & Property
This role is not offered with visa sponsorship, though the employer is a licensed UK sponsor
SKILLS
Customer Service
Communication
Problem Solving
Event Management
Microsoft Office
Health & Safety
First Aid
Supplier Management
FULL DESCRIPTION
House Manager
[Employer hidden — sign up to reveal], the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Station Road, Bourton-on-the-Water, Cheltenham. This is a part-time role (25 hours per week) with a salary of £18,798 actual per year plus benefits and bonus. We do not currently offer sponsorship.
Role Overview
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Key responsibilities include:
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front-of-house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day-to-day operations
- Acting as the face of [Employer hidden — sign up to reveal] for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You
- Excellent communication skills and a proactive attitude
- Previous experience in a customer-facing or service management role
- Professionalism and commitment to high-quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Awareness of basic Health and Safety (training provided)
- Hold or willing to obtain first aid qualifications (training provided)
Benefits
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to employee discounts platform
Additional Information
Applications are reviewed as soon as they are received. Early application is encouraged. [Employer hidden — sign up to reveal] is an equal opportunities employer.
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