House Manager
SKILLS
FULL DESCRIPTION
House Manager – Retirement Living
Location: Highclere House, 98 Great North Road, Hatfield, Hertfordshire
Hours: 25 hours per week
Salary: £18,798 ACTUAL per year plus benefits and bonus
The Vacancy
[Employer hidden — sign up to reveal], the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Highclere House.
Make a Difference Every Day – Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?
Why Work with [Employer hidden — sign up to reveal]?
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform
Role Overview – House Manager
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Key responsibilities include:
- Welcoming new homeowners and helping them settle in
- Providing a front-of-house service
- Being the first point of contact for residents
- Managing supplier relationships
- Acting as the face of [Employer hidden — sign up to reveal] for families and friends
- Handling resident concerns with sensitivity
- Overseeing estate management including communal areas and grounds
- Supporting community through social events and resident meetings
- Ensuring compliance with Health and Safety
About You – What We’re Looking For
- Excellent communication skills and proactive attitude
- Previous customer-facing or service management experience
- Professionalism and commitment to high-quality service
- Enjoys variety and takes initiative
- Effective problem-solving under pressure
- Comfortable using Microsoft Word, Outlook, and other digital tools
- Awareness of basic Health and Safety (training provided)
- Willingness to obtain first aid qualifications (training provided)
- Experience in property management is an advantage
- Enjoys organising events
Training & Development
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Apply Now
If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you. Applications are reviewed as soon as they’re received. We may appoint before the closing date.
We do not currently offer sponsorship — applicants must have the right to work in the UK.
[Employer hidden — sign up to reveal] is an equal opportunities employer.
About Us
As the UK’s leading developer and manager of retirement communities, [Employer hidden — sign up to reveal] operates over 545 developments across the UK. We help our customers have a better later life. We are proud to have been certified as a Great Place to Work 2025.