The Vacancy

The Property Transfer department is dynamic and fast-paced, managing a high-volume workload with a diverse and energetic team. We are looking for ambitious individuals with a customer-centric mindset who can align with our team's values and contribute to achieving our goals.

The ideal candidate will be highly organised with strong administrative skills and a proactive approach to problem-solving. Excellent communication and customer service abilities are essential, as you will engage with a range of stakeholders. Proficiency in Microsoft Office applications, including Excel, Word, Teams, and Outlook, is required. Previous experience in an administrative or customer-facing role is preferred, and knowledge of property management, leases, or legal documentation would be advantageous.

As a Property Transfer Assistant, you will play a key role in ensuring a seamless property transfer experience for our customers. Your commitment to accuracy, compliance, and customer service will directly contribute to the smooth operation of our business while supporting individuals and families during significant life transitions.

This role is based at our Head Office in Bournemouth, with working hours from 9:00 AM to 5:30 PM, Monday to Thursday, and 9:00 AM to 5:00 PM on Fridays.

What You Will Do

• Manage legal documentation and customer records with accuracy and efficiency.
• Maintain high standards of customer care and operational excellence.
• Facilitate property resales and transfers, ensuring a seamless process from start to finish.
• Administer customer information updates, apartment alterations, and communal change requests.
• Support families with sensitivity and professionalism.
• Handle applications for resident associations, subletting notifications, and pet permission requests.
• Ensure compliance with company policies and industry regulations.
• Collaborate with internal departments, solicitors, and external stakeholders to provide a seamless service.

What We Are Looking For

• Organised & Detail-Oriented – You keep everything running smoothly and accurately.
• Communicates effectively and works collaboratively with multiple teams.
• Proactive & Problem-Solving – You anticipate challenges and tackle them head-on.
• Flexible & Adaptable – You thrive in a dynamic, fast-paced environment.
• Collaborative & Supportive – You build strong relationships across teams.
• Resilient & Tenacious – You stay focused and driven, thrives under pressure and can adapt quickly to changing priorities.
• The ability to learn policies and procedures quickly and efficiently.

About Us

As the UK’s leading developer and manager of retirement communities, [Employer hidden — sign up to reveal] provides high quality homes to exacting specifications. As of January 2025, [Employer hidden — sign up to reveal] operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the [Employer hidden — sign up to reveal] Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

The Benefits

• 24 days annual leave (rising to 28) plus Bank Holidays
• Company pension scheme
• Life assurance
• Health screening and eyecare voucher
• Employee assistance helpline (24/7)
• Onsite parking
• 2 fully paid volunteering days per year
• Professional Subscriptions paid for
• Colleagues Benefit Booklet with discounts and promotions
• Family Friendly Policies