Receptionist

Job Description

The Receptionist plays a key role in shaping and delivering an exceptional office experience for both staff and visitors. Working as part of a collaborative team with a genuine can‑do attitude, this role sits at the heart of a fast‑paced environment where high volumes of lunches, meetings, and events are a daily feature.

With colleagues actively choosing to make full use of our beautiful facilities within an iconic building, the Receptionist ensures front‑of‑house services run seamlessly, professionally, and with energy. This role requires adaptability, strong organisation, and a proactive approach to supporting a vibrant and highly engaged workplace.

Act as the first point of contact for visitors, clients, and colleagues, providing a professional and friendly welcome.

Key Responsibilities

• Answer and triage incoming telephone calls, transferring promptly and taking accurate messages when required.
• Register visitors and guests via the building management portal, ensuring a smooth and compliant arrival process.
• Maintain accurate records for visitor and contractor passes, monitoring issue and return.
• Support access‑related requests and liaise with building management to provide a seamless access into the offices.
• Coordinate meeting room bookings and client‑floor requirements, liaising with onsite catering and AV teams to confirm set‑ups, timings, and special requests.
• Process hospitality and catering requests, including breakfasts, lunches, and ad‑hoc orders, ensuring accuracy and timely delivery.
• Support the planning and on‑the‑day delivery of internal and external events, liaising with hosts, catering teams, and suppliers as required.
• Assist the lead receptionist when required with ordering of stationery and office supplies, maintaining tidy and organised storage areas.
• Assist the lead Receptionist with Processing incoming and outgoing post and courier deliveries when required
• Assist with facilities‑related requests, including supporting helpdesk tickets and responding to operational queries as required.

Skills, Knowledge & Expertise

• Excellent telephone manner, with the ability to take accurate messages;
• Excellent client interfacing and customer service skills;
• A professional approach and positive manner;
• A high level of attention to detail;
• Good communication skills, courtesy and patience;
• Good command of the English language, both spoken and written.
• Ability to gain a good knowledge of the Company and its employees;
• Confident, energetic and assertive;

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, [Employer hidden — sign up to reveal] has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.

At [Employer hidden — sign up to reveal], insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

[Employer hidden — sign up to reveal] is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.