Mercedes-Benz Service / Warranty Administrator
SKILLS
FULL DESCRIPTION
Mercedes-Benz Service / Warranty Administrator
We are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment.
- 23 days holiday plus bank holiday
- Additional days holiday following 5 years’ service (max 3 days)
- Flexible hours
- Cycle to Work Scheme
- Friendly team environment
- On-going training
- Industry leading stakeholder pension scheme
- Award-winning dealership that is always looking to grow and develop its people and business
Job Description
Do you have a passion for delivering exceptional customer service? At [Employer hidden — sign up to reveal] we strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people. Do you have the right skills, experience and ‘be the best’ attitude to join our team?
Duties
- Input warranty and R&M claim details from job cards
- Produce R&M and warranty invoices
- Ensure all claims are transmitted successfully to R&M and warranty providers
- Identify which parts are for return and disposal, and inform the relevant parts department of required action
- Investigate any rejected claims and resubmit where relevant
- Cost and invoice retail work
- Process Warranty/ R&M credit payments for work claimed
- Work closely within the administration team
Essential Criteria
- Previous administration experience
- Excellent attention to detail
- Ability to analyse and collate data in order to provide clear and comprehensible information
- Strong desire to deliver exceptional customer service
- Enthusiastic and dedicated approach to work
- Professional manner
- Hard working with a positive, can-do attitude
- Able to excel under pressure
- Ability to self-motivate
- Organised work ethic
- Strong attention to detail
- Moderate computer skills
- Numerate
Desirable Criteria
- Knowledge of Kerridge/Autoline / Keyloop system
- Previous Warranty/R&M claim experience
- Previous commercial vehicle experience
- Previous motor trade experience
Location
Carlisle
Apply Now
This is a fantastic opportunity to work with a highly successful and award-winning [Employer hidden — sign up to reveal] commercial vehicle dealership. Please email us a copy of your CV using the Apply now button below.