About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products, we place emphasis on fresh ingredients, fight against animal testing, and combat over-packaging. We currently operate in 52 countries with 928 global shops. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017.

The Role

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will cultivate a team, build community connections, and drive sales growth. You will be responsible for creating 'top box' goals, recruiting and upskilling your team, and managing store operations.

Key Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Drive sales growth by analysing business metrics and setting targets.
• Ensure the shop is well-stocked and visually appealing.
• Manage the shop’s financials, controlling costs and stock levels.
• Recruit, train, and develop a diverse team.
• Foster a positive work environment through effective communication.
• Plan and implement in-store and external events.
• Ensure the shop operates within [Employer hidden — sign up to reveal] guidelines.
• Promote safety and well-being within the team.
• Monitor sales trends and adjust operations accordingly.

Skills, Knowledge and Expertise

• Customer Service: Genuine passion for delivering exceptional customer service.
• Management Skills: Ability to navigate difficult conversations and manage expectations.
• Teamwork: Leading by example and maintaining a positive work environment.
• Communication: Strong verbal communication skills.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Employee assistance programme
• 6 months of full pay for parental leave
• 10% Employee Owned
• Access to employee-led Community Networks

To apply, click . Application deadline: May 15, 2026.