About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging. We currently operate in 52 countries with 928 global shops. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

The Role

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. You will play a role in creating and executing 'top box' goals for the store and your team. Recruitment and upskilling of team members will be part of your responsibility. Want to see where a career at [Employer hidden — sign up to reveal] could take you? Head over here to explore real stories of growth and development across the business.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Leading a management team to help you achieve the store's top-box goals
• Delegating to your management team in order to achieve the needs of the customer and the store.
• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around [Employer hidden — sign up to reveal], and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals.
• Communication: Strong verbal communication skills to share business messages throughout the store.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• Flexible working conversations
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care*

*Qualifying period/hours required

Applicants should apply via the 'Apply Now' button. Application deadline: May 11, 2026. Interview & Trial dates: 25th - 31st May.