Who We Are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.

The Role

The Store and Spa Receptionists will exhibit a strong passion for providing an exceptional [Employer hidden — sign up to reveal] Spa experience. They consistently deliver top-notch customer service, earning 5-star ratings when assisting clients with bookings through phone, email, and in-person interactions on the shop floor. There is a strong focus on team work for this role as you will be managing bookings for therapists as well as picking up communications from previous days. These roles will also involve managing event and party reservations within the store, utilizing their excellent communication skills to keep all management teams well-informed about the day-to-day store activities. As part of the role, you will also contribute significantly to the spa operations by supporting delivery, ensuring health and safety standards, and arranging room setups, with full training provided.

Key Responsibilities

• Embodying [Employer hidden — sign up to reveal] five-star customer service at all times when communicating with customers and clients.
• Having an in-depth knowledge of all of our Spa treatments and the Spa itself.
• Answering calls, emails, voicemails and social media enquiries.
• Taking and recording Spa treatment bookings, Party bookings or event bookings.
• Managing the client journey from booking to follow-up.
• Preparing, communicating and updating Spa treatment availability.
• Engaging with customers on the shop floor.
• Performing immersive bathing experiences.
• Completing office duties as requested.
• Supporting colleagues to create a positive work environment.

Skills, Knowledge and Expertise

• Exceptional customer service delivered in person, over phone and via email.
• Teamwork and communication skills.
• Attention to detail for booking accuracy.
• Prioritisation of time-sensitive tasks.
• Flexibility to support other duties including shop floor.

Benefits

• Holiday allowance
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care

About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars. We currently operate in 52 countries with 928 global shops. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017 and our people are the heart and soul of our business.