About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products, we place emphasis on fresh ingredients, fight against animal testing, and combat over-packaging. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017.

The Role

As a Trainee Manager at [Employer hidden — sign up to reveal] Carlisle, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. This role is a temporary position covering maternity leave, 9-12 months, 32 hours per week with the option of rising to 40 hours during October-December.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Leading a management team to help you achieve the store's top-box goals.
• Delegating to your management team in order to achieve the needs of the customer and the store.
• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around [Employer hidden — sign up to reveal], and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working (discussed individually)
• 10% Employee Owned – all colleagues play a role in protecting our ethics and share in rewards.
• Access to employee-led Community Networks
• Tailored gender affirming care

Hiring Process

Stage 1: Applied → Stage 2: Review → Stage 3: Trial Shift and Interview → Stage 4: Hired