Application Support Manager - Enterprise Technology

About [Employer hidden]

[Employer hidden — sign up to reveal] Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit https://www.[Employer hidden].com/

Role Summary

Join the Enterprise team working on Engine Room, one of [Employer hidden — sign up to reveal]’s most strategic technology initiatives. As an Application Support Manager, you’ll play a critical role in ensuring the stability, performance, and reliability of a modern, enterprise-grade platform at the core of the business. You’ll lead support efforts, manage incidents, and work closely with development and business teams to drive continuous improvement. We’re growing quickly and need proactive, adaptable leaders who can navigate changing demands, coordinate across teams, and bring a solutions-focused mindset. If you thrive in a fast-paced environment and enjoy owning and improving mission-critical systems, this is the role for you.

Responsibilities

• Lead and manage the application support team, driving performance, prioritisation, and a high standard of service delivery.
• Own production support for enterprise platforms, ensuring stability, performance, and availability.
• Operate within a SOX-controlled environment, ensuring adherence to controls, audit requirements, and change governance.
• Lead support, managing incidents, problems, and changes in line with ITIL standards.
• Act as escalation point for critical issues, driving resolution and clear stakeholder communication.
• Support and operate modern platforms (APIs, microservices, event-driven systems, cloud infrastructure).
• Partner with development and technologists to ensure systems are supportable, observable, and resilient in production.
• Drive automation and operational improvements using scripting, automation and tooling and AI.
• Oversee system releases and changes, aligned with CI/CD practices.
• Manage vendor systems mandatory upgrades.
• Act as liaison between technology, business, and clients for system changes and support matters.
• Ensure effective monitoring, alerting, and proactive issue detection.
• Maintain high-quality documentation for systems, processes, and support procedures.
• Support regulatory, audit, and compliance activities, including reporting obligations

Skills and Experience

Essential:

• Strong experience in application support within financial services, ideally in trading or capital markets environments.
• Solid technical background across Windows and Linux/Unix environments, Databases (SQL Server, Oracle), Distributed systems and APIs.
• Experience supporting modern architectures: Microservices and REST APIs, Event-driven systems (e.g., Kafka), Cloud platforms (preferably AWS).
• Proven experience with ITIL processes (incident, problem, change management).
• Strong understanding of DevOps practices, CI/CD pipelines, and release management.
• Experience with scripting/automation (e.g., PowerShell or similar).
• Knowledge of trading systems, market connectivity, and protocols (e.g., FIX).
• Experience managing vendor systems, exchange connectivity, and external integrations.
• Strong documentation, communication, and stakeholder management skills.
• Ability to operate effectively in a high-pressure, fast-paced environment.

Desirable:

• Experience contributing to or supporting enterprise platforms or shared services.
• Exposure to infrastructure as code (e.g., Terraform).
• Experience with observability tooling (monitoring, logging, tracing).
• Understanding of high-frequency trading environments.
• Prior experience in client-facing or consultative technical roles.
• Bachelor’s degree in a relevant field.

Company Values

Acting as a role model for the values of [Employer hidden — sign up to reveal]: Respect, Integrity, Collaborative, Developing our People, Adaptable and Nimble.

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