About the Company

[Employer hidden — sign up to reveal] is the UK’s largest specialist wine retailer, operating over 200 stores nationwide. Founded in 1980, the company recently returned to private ownership and is undergoing an ambitious transformation. [Employer hidden — sign up to reveal] offers over 1,100 wines, spirits, and beers, and employs over 1,000 WSET-trained colleagues.

The Role

As a [Employer hidden — sign up to reveal] Trainee Manager, you will embark on a 12-month development programme covering operational, service, and leadership standards to become a future Store Manager. You will work through a career pathway training programme supported by your Store Manager.

Key Responsibilities

• Drive store performance by maximising sales opportunities and optimising KPI performance.
• Deliver exceptional customer service to drive loyalty and repeat purchases.
• Offer a VIP concierge service, contacting customers with product updates and tastings.
• Sell the story, managing tasting events and an enticing tasting counter.
• Take ownership of wine knowledge and pursue WSET qualifications.
• Maintain the physical appearance and maintenance of the store.
• Involvement in all operational tasks, from wine delivery to merchandising and customer calls.
• Identify opportunities to improve store operations.
• Ensure compliance with policies and mandatory training.
• Take ownership of your own development and support junior team members.

Knowledge & Skills Required

• Experience working as part of a team in a fast-paced retail or hospitality environment.
• Ability to deliver exceptional customer experience.
• Can prioritise and problem-solve in high-pressure environments.
• Self-motivated, able to work alone and as part of a team.
• A can-do attitude and passion for solving problems.
• Adaptable and resilient.
• Excellent communication and time management skills.
• Wine knowledge beneficial but passion to learn essential.
• Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What We Offer

• Competitive Salary & Performance Bonus
• Up to 20% staff discount
• Career development opportunities
• Fantastic incentives including vineyard trips
• Contributory Company Pension Plan
• Life Assurance (2x annual salary)
• Uniform provided
• 29 days holiday including public and bank holidays
• Invites to wine tasting events
• Access to Retail Trust with discounts and counselling
• Company maternity, paternity and adoption leave
• Long service rewards
• Full training for first 3 months and continued support
• Company sick pay scheme

Job Specifics

• Contract: Permanent
• Hours: 45 Hours Per Week

We look forward to receiving your application! Together we are [Employer hidden — sign up to reveal]! #TWAM