CALL CENTER AGENTS
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Associate
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Call handling
Customer service
Case management
Dreamtec system
Policy knowledge
Shift work
Issue escalation
Fraud detection
FULL DESCRIPTION
CALL CENTER AGENTS
Company: [Employer hidden — sign up to reveal] Co
Location: Not specified
Work Type: On-site
Job Type: Full-time
Experience Level: Associate
Salary: Not specified
Contact Email: [contact hidden]
About the job
Purpose of the job:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalized customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate client's policy wording, systems, protocols and procedures
- Identify and escalate issues to supervisor
- Call avoidance from other call Centre agents
- Fraudulent activities from other call Centre agents
- Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product offering.
TO APPLY EMAIL CV TO; [contact hidden]
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