About the Role

As branch manager you will efficiently manage resources in the Branch to provide optimum productivity, profitability and growth, with personal development for all employees. To achieve the Business Plan, i.e., sales, profit, delinquency and expense control whilst ensuring compliance with the requirements of the Company, the FCA and other regulatory organisations.

[Employer hidden — sign up to reveal] is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

Role Responsibilities

• Achievement of the Managers Business Plan.
• To understand, commit and participate fully in the activities of all quality improvement processes.
• To understand, commit and participate fully in managing service beyond customers’ expectations and to company standards.
• To support and adhere to the Core Values of the company and ensure that we
• Responsible for the development, quality and maintenance of all loan, sales contracts, insurance and ancillary programs where applicable.
• Responsible for all manner of collections and personally handles the difficult assignments such as bankruptcies, litigation, foreclosures, etc.
• Responsible for the hiring, training, development, salaries and advancement of employees.
• Responsible for the timeliness and accuracy of all record-keeping functions and reports.
• Responsible for the physical appearance of the office, the appearance and conduct of employees and the image of the company in the community.
• To effectively and efficiently complete all duties and responsibilities as assigned, to company standards.

Skills & Experience

This role requires strong management and communication skills. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

• Customer Focused
• Strong Communication skills and Confidence
• Management Experience
• Team Work
• Meeting targets

Rewards & Benefits

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

At [Employer hidden — sign up to reveal] employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. [Employer hidden — sign up to reveal] has an active Employee Forum and dedicated Mental Health First Aiders.

Additional Details

Department: Division 2 Network

Locations: Derby Branch

Employment type: Full-time