Customer Account Manager

The Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

Skills We Look For

• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

At [Employer hidden — sign up to reveal] employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. [Employer hidden — sign up to reveal] has an active Employee Forum and dedicated Mental Health First Aiders.

About Us

[Employer hidden — sign up to reveal] is an independent personal loan lender based in the UK, with a diverse team of over 550 employees nationwide at over 60 locations.

Our customers apply online, receive a conditional decision in minutes, and finalise the loan in person at our branches. Our teams offer a case-by-case approach to all customers and are committed to professional, responsible lending. After verifying income and outgoings, we ensure we only lend to applicants what they can comfortably afford to repay.

We also strive to treat all our customers as we would want to be treated ourselves, with respect, fairness, and kindness.

As a business, we are committed to the highest standards of ethical and responsible behaviour, not because it sounds good to say so but because it is at the core of our culture and what we believe in.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] offers unsecured personal loans to UK customers through its network of branches across the UK. We meet customers face-to-face to help people with their financial requirements, offering unsecured loans to homeowners and tenants. We offer personal loans from £1,000 to £15,000. [Employer hidden — sign up to reveal] is trading style of [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is authorised and regulated by the Financial Conduct Authority.

Founded in 2006. Co-workers: 500+