Control Room Operative - Royal Gwent Hospital

Main duties of the job

• Provide a comprehensive security service across [Employer hidden — sign up to reveal] sites
• Respond promptly to security incidents, alarms and emergencies
• Deter, prevent and investigate criminal activity
• Carry out regular patrols on foot and by vehicle
• Support investigations, including evidence gathering and report writing
• Assist clinical staff with challenging behaviour using approved de-escalation and intervention techniques
• Escort cash and valuables when required
• Maintain accurate incident reports, logs and records
• Work closely with Police, Fire, Ambulance and other external agencies
• Support facilities and estates teams during out-of-hours periods
• Participate in emergency planning, major incident response and specialist training (e.g. CBRN, fire, evacuation)

About us

[Employer hidden — sign up to reveal] is a multi-award-winning NHS organisation with a passion for caring. The [Employer hidden — sign up to reveal] provides an exceptional workplace where you can feel trusted and valued.

Details

• Date posted: 05 May 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £26,300 to £27,890 a year per annum pro rata
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 040-EA051-0526
• Job locations: Royal Gwent Hospital, Cardiff Road, Newport, NP20 2UB

Person Specification

Qualifications and Knowledge

Essential:

• Good basic education e.g GCSE or equivalent
• Knowledge acquired through on the job training and experience i.e. restraint, breakaway techniques, SITO qualification
• Full clean UK driving license

Desirable:

• SIA Door Supervisor Licence
• Previous Training in Control & Restraint & physical intervention skills
• Lift evacuation training

Experience Essential:

• Experience of working in a front-line security position with direct contact with clients or transferable experience from another front line role
• Able to work as part of a team as well as on own initiative

Experience Desirable:

• Previous Security experience
• Previous Healthcare experience
• Previous knowledge of CCTV systems, fire alarms, Access Control - PAC, intruder Alarm Systems
• Knowledge of Law and offences relating to security industry

Skills and Attributes Essential:

• Ability to work on own initiative and minimum supervision
• Excellent communicator (both verbal and written)
• Ability to carry out several different tasks simultaneously
• Ability to maintain accurate records
• Keyboard and computer skills
• Integrity and discretion
• Good timekeeping
• Ability to keep calm under pressure
• Smart, professional appearance
• Flexible approach to work
• Team player
• Customer focused
• Organised and methodical
• Confident

Skills and Attributes Desirable:

• Knowledge of MS office
• Health & Safety Awareness

Other Essential:

• The post holder will be required to have a good level of physical fitness

Other Desirable:

• Welsh Speaker (Level 1) or willingness to work towards

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: Royal Gwent Hospital, Cardiff Road, Newport, NP20 2UB

Employer's website: https://abuhb.nhs.wales/

Employer contact details

For questions about the job, contact: Assistant Operations Manager Justin Pocknell, Email: [contact hidden], Phone: [contact hidden]