Peripatetic Administration Assistant (Norwich)

Job Summary

Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!

We are looking for a highly motivated, enthusiastic and caring individual to join our Norwich Place Admin Team, who likes variety and is able to work flexibly, efficiently and independently to support a range of services.

This fixed term, part time Peripatetic Administration Assistant role provides essential cover for the administrative roles that support the Norwich Community Services; this will include; out-patient receptions, in-patient units as well as general and specialist administration. This role is 22.5 hours per week, working flexibly across Monday to Friday.

Main Duties of the Job

• Applicants must possess excellent communication and administration skills, with strong knowledge of all Microsoft Applications.
• Previous administration and secretarial experience, including experience of undertaking a range of administrative duties as well as having excellent customer care skills.
• Ability to evidence a solid background working in a busy office environment, preferably with experience of working in the NHS.
• Knowledge of SystmOne would be an advantage, but training can be provided.
• Ability to work flexibly across different roles and as part of a team in a busy office environment.
• Postholder will be required to work proactively, have good numerical skills and be able to multi-task, demonstrating self-management and prioritisation.
• Must hold a clean, full UK driving license and have access to own vehicle or alternative travel arrangements.

About Us

Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust to achieve this.

Details

Date posted: 05 May 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year pro rata per annum
Contract: Fixed term
Duration: 12 months
Working pattern: Part-time
Reference number: 839-7983154-GP
Job locations: Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Job Responsibilities

Main Duties & Responsibilities

1. To independently manage, undertake and prioritise a variety of administrative and clerical duties.
2. Organise and provide cover to a range of administrative roles as required, working flexibly with the Admin Team Lead.
3. Take into account experience, skills set and availability to allocate work as part of the monthly staff rota.
4. Maintain schedules and diaries, organise and service meetings and clinics.
5. Input onto various databases and systems, e.g. SystmOne, Storm, PAS, NHS Procurement system.
6. Undertake receptionist/telephonist duties including checking in patients to clinics.
7. Receive and process telephone calls, including referrals which may be urgent and/or challenging.
8. Undertake audits as requested by the Admin Team Lead.
9. Communicate with patients and clients at an appropriate level providing clear information and guidance.
10. Provide accurate, appropriate, and timely information about Trust services.
11. Communicate professionally and effectively with colleagues, stakeholders and service users.
12. Provide and receive contentious or sensitive information and respect confidentiality.
13. Ensure robust communication systems within the team.
14. Be responsible for processing petty cash reimbursements.
15. Be responsible for regular audit of recharges and accounting departmental spend.
16. Liaise with health care professionals to arrange and process death certificates.
17. Build effective working relationships with Clinical Leads.
18. Support the Admin Team Lead in service improvement and development.
19. Assist in creating personalised training plans for new starters.
20. Be responsible for efficient use of office equipment and supplies.
21. Give and receive samples and medication in accordance with Trust Protocol Guidelines.
22. Report maintenance, cleaning, health and safety issues.
23. Attend relevant meetings, including service meetings.
24. Implement policies for own work area and propose changes.
25. Ensure all mandatory training is undertaken.

Person Specification

Qualifications

Essential: GCSE or equivalent English and Maths; NVQ 3 Business Administration or equivalent experience.
Desirable: ECDL or equivalent IT qualification or experience.

Experience

Essential: Previous NHS administration experience; Proven admin and reception experience in busy office; Proven experience working as part of a team; Proven ability to organise and service meetings.
Desirable: Knowledge of NHS ordering systems; Knowledge of SystmOne and PAS; NHS medical terminology.

Skills, Abilities and Knowledge

Essential: Comprehensive working knowledge of Microsoft Office; Excellent organisational and communication skills; Ability to work on own initiative and manage own workload; Ability to work without direct supervision; Proven ability to prioritise and cope under pressure.

Personal Attributes / Behaviours

Essential: Enthusiastic and motivated; Committed to patient service; Team player; Articulate, calm, polite; Able to work on own initiative; Tact and diplomacy.

Other

Essential: Flexible attitude; Full UK driving licence and access to vehicle or alternative travel; Willingness to cover other locations.

Employer Details

Employer name: [Employer hidden — sign up to reveal]
Address: Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Employer's website: https://www.eastofenglandcommunityhealthandcare.nhs.uk/

Contact for Questions

Administration Services Manager, Dulcie Mclauchlan, [contact hidden], [contact hidden]

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.