Receptionist/Care Navigator

Job Summary

We are looking for a friendly, organised, and confident individual to join our Reception team at [Employer hidden — sign up to reveal]. This is a key, patient-facing role at the heart of the practice, where you will make a real difference to how patients access care. This is not a traditional front-desk-only receptionist position. The role is predominantly telephone-based and focuses on care navigation, supporting patients to access the most appropriate service or clinician for their needs.

Main Duties

• First point of contact for patients via telephone, face-to-face, and email; use effective questioning and listening skills to support care navigation.
• Handle a high volume of telephone calls, manage patient demand by prioritising and signposting.
• Book, amend, and cancel appointments in line with practice protocols.
• Provide clear information about available services, self-care, and alternative pathways.
• Front desk duties: register patients, process new registrations, and assist with administrative tasks.
• Process prescription requests, maintain accurate patient records, handle correspondence.
• Work collaboratively with the clinical and management team; provide cover during absences.
• Open or secure the premises on rotation; ensure compliance with confidentiality and Health & Safety.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a well-established GP practice in Chippenham, committed to high-quality, patient-centred care. We offer a supportive, inclusive team environment with opportunities for development.

Person Specification – Essential Criteria

• Experience handling data (electronic/paper) and competent in IT systems and office software.
• Professional telephone manner, strong interpersonal skills, ability to handle high volume calls.
• Ability to gather information and make informed decisions for care navigation.
• Strong organisational skills, attention to detail, team player, able to work independently.
• Flexible with working hours, willingness to cover shifts.
• Good general education including A*-C in English and Maths.

Employer Details

Employer: [Employer hidden — sign up to reveal]
Address: Rowden Hill, Chippenham, Wiltshire, SN15 2SB
Website: [Employer hidden — sign up to reveal]
Contact: Arthur Welsh, Reception Manager – [contact hidden]