Job Summary

Under the direction and supervision of senior practitioners to assist in the provision of care and treatment of clients in a community setting. Working with individuals experiencing mental health difficulties. To provide care, intervention and telephone and face to face support to individuals who are experiencing an acute mental health/psychological crisis. To assist care co-ordinators or key workers to assess, plan, implement and evaluate individual care plans.

Main Duties of the Job

• Clinical: Maintain accurate electronic records in line with Trust policy.
• Feed back changes in client's mental state or social circumstances, analysing risks and taking appropriate action.
• Provide telephone/face to face support under supervision.
• Deliver medication to clients.
• Use petty cash for client activities in line with Trust policies.
• Link with employment and benefit agencies.
• Plan and organise own daily work activities.
• Provide advocacy or links with advocacy organisations.
• Promote opportunities for service users to develop friendships.
• Contribute to support for carers and signposting.
• Professional: Participate in regular supervision and annual appraisal.
• Attend mandatory training.
• Address training requirements with supervisor.

About Us

[Employer hidden — sign up to reveal] has a skilled workforce of over 5000 colleagues working in diverse services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Details

Date posted: 05 May 2026. Pay scheme: Agenda for change. Band: Band 3. Reference number: 327-26-294. Job locations: Leckhampton Lodge, Charlton Lane, Cheltenham, GL53 9DZ.

Job Responsibilities

• Actively support service users in medication management within concordance framework.
• Ensure physical health needs are met including advice and health education.
• Engage with carers and complete Carers assessments.
• Support senior staff in health assessments and delivery of care.
• Assist with personal care needs such as bathing and washing.
• Participate in delivery of care as part of Mental Health and Social Care Health Service.
• Follow Code of Conduct for Health Care Assistants/Support Workers.
• Receive supervision and partake in reflective practice/training.
• Opportunity to undertake Level 3 Healthcare Support Worker Apprenticeship alongside substantive post.

Person Specification

Essential

• NVQ Level 3 or equivalent competency based training in relevant health or social care area.
• Knowledge of mental health.
• Own car and full driving licence.
• Communication skills.

Desirable

• Experience of working in the community.
• Experience of lone working.

Additional Information

Disclosure and Barring Service Check required. Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered. For further information visit the UK Visas and Immigration website.

Employer Details

Employer: [Employer hidden — sign up to reveal]

Address: Leckhampton Lodge, Charlton Lane, Cheltenham, GL53 9DZ

Employer's website: https://www.ghc.nhs.uk/who-we-are/jobs/

Contact: Kate Parkhurst, Team Manager - [Employer hidden — sign up to reveal], [contact hidden]