Job summary

Our Practice Manager is retiring after 20 years and we are looking for a dynamic and motivated manager with exceptional interpersonal and leadership skills to join us. We are a teaching and training practice with 3 GP partners and a Clinical Pharmacist Partner, committed to delivering excellent patient care to our 11,000 patients. We envisage that this post will start in September 2026. Full-time or part-time (minimum of 30 hours over 4-5 days).

Main duties of the job

The Practice Business Manager is responsible for the overall leadership and oversight of operational management of the practice, including HR, premises/facilities management, supporting the complaints process and ensuring regulatory compliance. They will manage the practices overall performance and finances with support from other members of the management team. They will also work closely with the partners on business development and strategy, negotiate contracts and identify new systems and opportunities and develop services to enhance patient care and staff wellbeing. They will also work collaboratively with our PCN. The successful candidate will be approachable and promote a positive work culture. They will also be proactive, innovative and solutions focussed, with the ability to prioritise the varied workload of the role. Experience in managing teams, compliance and HR is essential, along with strong IT skills.

About us

We are a stable partnership of 3 GP partners and a Clinical Pharmacist partner, with a friendly team. We have a low staff turnover and pride ourselves on being a practice family where we all get along! We are an established Teaching and Training practice and are involved with the UEA medical school Years 1 & 2 students and Year 5 Cambridge students. The practice is part of the Mid-Norfolk Primary Care Network (PCN) which is made up of local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its patients. Our CQC rating is Good (2018).

Job responsibilities

• Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
• Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
• Workforce planning to ensure a good skill mix with staff having the appropriate level of training.
• Ensure employment law and legislation is adhered to.
• Liaise with the Primary Care Network (PCN) and locality commissioners.
• Provide support and advice to the partnership.
• Keep up to date with developments and changes within primary care.
• Manage payroll and pensions.
• Work closely with the Partners on financial planning, budget setting and forecasting.
• Maximise income and reduce expenditure.
• Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
• Oversee complaints and significant event processes.
• Manage contracts and maintenance for services and equipment.
• Oversee review and update of practice policies.
• Lead and coordinate projects.
• Oversee IT system and Data Security Protection Toolkit compliance.
• Coordinate practice development and business continuity plans.
• Prepare business cases for new services.
• Ensure ongoing CQC compliance and NHSE contractual obligations.
• Manage effective internal and external communication.
• Facilitate partners and practice meetings.
• Support Patient Participation Group.
• Manage estates, facilities, health and safety and risk assessments.

Person Specification

Qualifications

Essential: Literacy and numeracy skills sufficient to manage a small to medium sized business.

Desirable: Educated to degree level in healthcare or business; Leadership and/or management qualification.

Experience

Essential: Experience of managing multidisciplinary teams; Financial management including forecasting and budgeting; Successfully developing and implementing projects; HR processes, workforce planning and development; Performance management including appraisals, staff development and disciplinary procedures.

Desirable: Experience in a practice management role; QuickBooks accounting; Healthcare setting; NHS/primary care/general practice experience; Relevant health and safety experience.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: 27 Theatre Street, Dereham, NR19 2EN

Website: https://www.theatresurgery.com/

Contact for questions

Lynn Delaney - Practice Index: [contact hidden]