Job summary

We are seeking an enthusiastic, polite, confident, resilient and organised individual to join the ENT ODP Service as a Health Care Assistant band 2 or Clinical Support Worker band 3 (depending on experience). You will be expected to have good interpersonal and communication skills to deal with the numerous patients that visit outpatients on a daily basis. Be able to work without constant direct supervision using initiative within the level of competence for the post. Act as a role model at all times, reflecting [Employer hidden — sign up to reveal] values and behaviours and delivering high standards of care.

Main duties of the job

• To provide a high standard of individualised compassionate care to patients, whilst maintaining at all times, their privacy and dignity.
• To assess patients using observations and relevant safety tools.
• To identify abnormal findings and to ensure appropriate escalation process takes place
• To use the computer systems to input patient care.
• To communicate to the patient and carers their OPD journey
• To work along side the nurses, AHP and doctors within scope of practice.
• General housekeeping on the unit.
• Admin work accordingly and when required.

About us

There is the expectation that you will be expected to work across the sites of [Employer hidden — sign up to reveal] on a regular basis.

Person Specification

QUALIFICATIONS/TRAINING

Essential:

• English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
• Willingness to undertake any training or development relevant to the role

Desirable:

• Competent in decontamination of nasoendoscopes
• Moving and Handling
• Infection Control
• Customer Care
• Competent / able to evidence the completion of Health Care Assistant core competencies
• Competence based level 3 Qualification e.g. NVQ or Diploma in Healthcare Support

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential:

• Previous employment with a healthcare setting (18 months)
• Insight into the roles of responsibilities of the post
• Demonstrate a commitment to a caring profession
• Understand the importance of record keeping
• Literacy Skills
• IT skills

Desirable:

• Experience of record keeping

COMMUNICATION AND RELATIONSHIPS

Essential:

• Ability to work as a team member
• Ability to work in a busy environment
• Able to use own initiative
• Aware of own limitations/ level of competence
• Good communication Skills

Desirable:

• Plan delegated workload

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name: [Employer hidden — sign up to reveal]
Address: Calderdale Royal Hospital and Huddersfield Royal Infirmary, Huddersfield/Halifax, HD3 3EA
Employer's website: https://www.cht.nhs.uk