Apprentice System Support Officer
SKILLS
FULL DESCRIPTION
Apprentice System Support Officer
[Employer hidden — sign up to reveal] is hiring an Apprentice System Support Officer at Castle Hill Hospital, Cottingham. This is a fixed-term, full-time contract with a salary of £25,760 to £27,476 per annum. The closing date is 20 May 2026.
Job Summary
Are you passionate about technology and eager to start a career in digital systems, healthcare IT, and AI support? This is your chance to gain hands-on experience, earn a recognised qualification, and play a key role in supporting vital healthcare systems across our Group. We have 2 vacancies at [Employer hidden — sign up to reveal].
Our Digital Services Deployment and Support Team brings together Project Managers, System Support Specialists, Trainers, Change Managers and Administrators to deliver and maintain the digital systems that keep our organisation running smoothly. As an apprentice, you'll become an important part of this collaborative, forward-thinking team.
About the Apprenticeship
- Level 3 Apprenticeship in Digital and AI Support
- 16-month training programme, delivered alongside your day-to-day role
- Two-year fixed-term contract, giving you time to complete your qualification and build real experience
- Dedicated support from experienced System Support professionals
- A blend of workplace learning and structured study time
Main Duties of the Job
- Set up and manage system access for Digital Services applications
- Monitor the daily performance of key healthcare systems to ensure smooth clinical and administrative operations
- Log, track and help resolve system incidents, escalating issues when needed
- Collaborate with the Group Integration Team and external suppliers to maintain system interfaces and resolve technical issues
- Support project teams implementing new systems or functionality, including offering guidance on configuration
- Assist with regression testing, system release assessments and issue management throughout the testing lifecycle
- Help deliver training, updates and communications to system users
- Provide high-quality support to internal and external users of Digital Services
- Work with the Systems Manager to maintain a customer-focused, reliable and effective service
- Gather and share information on system changes, issues and new features with colleagues and staff across the Group
About Us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and [Employer hidden — sign up to reveal] (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
| Date posted | 06 May 2026 |
| Pay scheme | Agenda for change |
| Band | Band 3 |
| Salary | £25,760 to £27,476 a year per annum pro rata |
| Contract | Fixed term |
| Duration | 2 years |
| Working pattern | Full-time |
| Reference number | 356-26-7928665 |
| Job locations | Castle Hill Hospital, Castle Road, Cottingham, HU16 5JQ |
Job Description
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged. Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position. We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- Excellent keyboard skills
- European Computer Driving Licence (ECDL) or equivalent knowledge
Desirable
- NVQ Level 3 and / or equivalent experience in relevant topic
Knowledge, Training & Experience
Essential
- Experience of working in a customer service or call handling environment
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
Desirable
- Previous NHS experience in a relevant healthcare setting
- Proven experience of working within software application role
Employer Details
Employer name: [Employer hidden — sign up to reveal]
Address: Castle Hill Hospital, Castle Road, Cottingham, HU16 5JQ
Employer's website: https://www.hey.nhs.uk/
For questions about the job, contact: Systems Manager Sandra King at [contact hidden] or [contact hidden].