Job summary

Are you passionate about making a difference in patients' lives? Do you thrive in a supportive and inclusive environment? [Employer hidden — sign up to reveal] is looking for a Medical Care Navigator to join our friendly and dedicated practice team.

At [Employer hidden — sign up to reveal], our core values of kindness, respect, and fairness shape everything we do. We believe in creating a workplace where every team member feels valued and empowered. If you're looking for a role where your compassion and organisational skills can truly shine, we'd love to hear from you.

Main duties of the job

• Care navigate patient appointment request by telephone, on-line or in person to the appropriate clinical person.
• Greeting patients and noting their attendance at the surgery for a booked appointment.
• Deal with visit requests.
• Registration of new patients and temporary residents.
• Process patients change of address details.
• Process repeat prescription requests in accordance with practice guidelines.
• Having full understanding of the appointment system.
• Having a clear understanding of telephone system, daytime and out of hours.
• Computer data entry - processing and recording information in accordance with practice procedures.
• Answering the telephone promptly.
• Taking messages for members of the primary health care team, ensuring that urgent messages are given highest priority and delivered promptly.
• Taking payments for services over the counter, ensuring that a receipt is issued on each occasion.
• Continuously updating knowledge of service through information provided at staff training, meetings, emails etc.
• Chaperone for clinical staff when required.
• Clinical recall for patients that require annual reviews for long term conditions.
• Complete workflow tasks within agreed timescale (more details in job description).

About us

At [Employer hidden — sign up to reveal], we are proud to be a well-established, forward-thinking GP practice serving a diverse community of nearly 14,000 patients.

• We are a values-driven practice, committed to kindness, respect, and fairness for all.
• Our team includes 6 GP partners, 3 salaried GPs, 3 Advanced Nurse Practitioners, a large nursing team, and a dedicated administrative team.
• We are a training practice, supporting GP trainees, student nurses, medical students, and administration apprentices.
• We are located on the outskirts of Wakefield, with easy access from the M1 (Junction 40).
• We are passionate about staff development, offering opportunities for personal and professional growth.

Person Specification

Qualifications

• Desirable: 4 GCSE grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: George-a-green Court, Wakefield, West Yorkshire WF2 8FE

Employer's website: https://www.lupsetsurgery.co.uk/

Employer contact details

For questions about the job, contact: General Manager Lisa Roberts

Email: [contact hidden]

Phone: [contact hidden]