Job Summary

We have an exciting opportunity for an individual looking to join our friendly administration team as a Care Coordinator.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

This role is an integral part of the practices multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the practice.

Main Duties of the Job

• Managing patient appointments, scheduling, and follow-up consultations with accuracy and efficiency
• Acting as the primary point of contact for patients, answering queries via phone or email in a professional manner
• Maintaining accurate and up-to-date patient records in compliance with data protection regulations
• Coordinating communication between patients, healthcare providers, and administrative staff
• Assisting with the preparation of patient documentation and medical records as required
• Supporting the clinics administrative functions, including filing, data entry, and managing correspondence
• Ensuring the reception area is welcoming and organised at all times
• Handling insurance claims and billing processes with attention to detail
• Upholding confidentiality and maintaining a high standard of patient care at all times

About Us

Come and join our long established, friendly and supportive practice. We are committed to delivering high quality care to our patients whilst maintaining a responsive and supportive environment for our whole team.

We are a growing practice with a current list size of 11,500 patients, we have an excellent multi-disciplined team who together work to achieve the very best possible standard of care for our patients.

• 2 GP Partners and10Salaried GPs
• GP ST3s
• 1 Advanced Nurse Practitioner
• 2 Practice Nurses
• 1 TNA, 1 HCA & 1 GPA
• 1 In-House Practice Pharmacist & 5 ARRS Clinical Pharmacists

Job Responsibilities (Full Description)

SUMMARY OF THE CARE COORDINATOR ROLE

Our PCN has over 78,500 registered patients and we have collectively identified an increased number of patients registering with complex communication and social needs, in particular: Speech and language barriers, Learning difficulties, Agoraphobia and other major anxieties, Complex social needs, Patients at risk of loneliness and isolation.

The PCN is committed to working together to set up a group of PCN Care Coordinators to work across the PCN practices sharing key skills and knowledge to ensure patients identified as requiring extra support have this provided to them.

The PCN practices have agreed to cross cover during sickness and holidays to maintain the same level of service to the patients even during those times with GP supervision in place.

The PCN team will meet regularly to utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Share ideas and information on learning and outcomes, especially during the development and embedding stage. These posts will also be supporting the early cancer diagnosis and cancer care quality improvement work by supporting the PCN and its practices to improve their processes, achieve their targets and working with patients to help them ensure they have the right support at each stage of their journey.

You will work collaboratively with the general practice teams, including social prescribing link workers, to meet the needs of patients and to support the delivery of the Primary Care Network's responsibilities and objectives.

The PCN DES outlines the core objectives for this new role and the part they will play in supporting the practices to achieve this. The practice management has agreed, with your support, to deliver regular reports demonstrating how the role is meeting the agreed PCN objectives and KPIs that may include the number of patients seen, outcomes, lessons learned, and challenges faced.

Person Specification

Qualifications

Essential

• The successful candidate will be caring, dedicated, reliable and person-focused and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people (and their families and carers) with high-quality support.
• Qualifications and training essential for the post: Proficient in MS Office and web-based services, Qualified via appropriate training/experience

Desirable

• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

Experience

Essential

• Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute
• Experience of working directly in a PCN Care Coordinator role, adult health, and social care, learning support or public health/health improvement
• Experience in working within multi-professional team environments
• Strong organisational skills, including planning, prioritising, time management and record-keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Willingness to work flexible hours when required to meet work demands

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience in supporting people, their families and carers in a related role
• Experience or training in personalised care and support planning
• Access to own transport
• Ability to travel across the locality on a regular basis
• Proficient speaker of another language to aid communication with people in the community for whom English is a second language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: [Employer hidden — sign up to reveal], Pendleton Gateway, 1 The Broadwalk, Salford, Gtr Manchester, M6 5FX

Website: www.clarendonsurgery.co.uk

Contact Details

For questions about the job, contact: Practice Manager Nadine Sinclair at [contact hidden] or [contact hidden]0