Administration Assistant

Job summary

We are seeking to recruit a full time Administrative Assistant for the Early Intervention for Psychosis Team based at St John's Unit, Widnes. This post will be part of an admin team who will support a clinical team and reception area.

Main duties of the job

To provide an efficient and effective clerical service to the multi-disciplinary team. The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments.

About us

[Employer hidden — sign up to reveal] is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. [Employer hidden — sign up to reveal] is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles.

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities.

Person Specification

Values

Essential: Continuous Improvement, Accountability, Respectfulness, Enthusiasm, Support, High professional standards, Responsive to service users, Engaging leadership style, Strong customer service belief, Transparency and honesty, Discreet, Change oriented.

Qualifications

Essential: Typing/WP RSAII or equivalent or demonstrable experience.
Desirable: ECDL/ICT, NVQ2 Business Administration GCSE English grade A-C or equivalent.

Knowledge & Experience

Essential: Experience of working in an office environment, Knowledge of office procedures, Familiar with Microsoft Office.
Desirable: Experience of working within the NHS or related healthcare experience, Experience of dealing with members of the public, Knowledge of PowerPoint, Excel, Outlook, Awareness of Recovery Model, Awareness of children/vulnerable adults guidelines, Audio Typing experience.

Skills

Essential: Good verbal and written communication skills, Ability to work as member of a team, Ability to operate and maintain filing systems both manual and electronic, Ability to develop effective interpersonal relationships with colleagues in the health care setting, Ability to communicate effectively in a variety of settings, Able to deal with sensitive issues with tact and diplomacy, Able to present factual information and refer questions to others where appropriate.

Employer details

Employer name: [Employer hidden — sign up to reveal]
Address: St John's Unit, Alforde Street, Widnes, WA8 7QA
Employer's website: https://www.merseycare.nhs.uk/

Contact details

For questions about the job, contact: Office Manager, Sharon Hymas, [Employer hidden — sign up to reveal], [contact hidden].