Job Summary

The ICT Department is responsible for the continued development and support of the ICT infrastructures for over 10,000 users across 100+ sites. Based at Blackpool Victoria Hospital, you will work with a wide range of hardware and software technologies. The primary function of this role will be to provide technical ICT support to Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. You will analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices and this will also include involvement with data communications networks. You will be expected to work as part of an integrated ICT team but also be capable of unsupervised working.

Main Duties of the Job

You will be required to have a full working knowledge of PC's/laptops, as well as a wide variety of healthcare systems and appropriate knowledge to maintain a wide variety of IT hardware and software. As an ICT Engineer, you will be responsible for the resolution of service requests/faults, remotely or in person at Blackpool Teaching Hospitals. You will be expected to work as a member of an integrated ICT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust's user population. This position will demand a high level of activity and resource. The successful candidate will be a car owner/driver and hold a full, current UK drivers licence as support across the Fylde Coast is integrated within the role.

About Us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients. As one of the United Kingdom's largest coastal resorts, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live.

Job Responsibilities

To provide technical ICT support to [Employer hidden — sign up to reveal] and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks. ICT follows the framework ITIL and as such is in line with the Trusts policies and procedures. Always considering the potential or actual clinical impact of any service failure and ensure the implementation of corrective solutions to minimise the disruption to any clinical or administrative service. The post holder will provide advice and/or training on technical issues to staff/customers. The post holder will be required to be part of the ICT On Call Rota providing out of hours support acting as first point of contact for the ICT department.

Person Specification

Skills & Abilities (Essential)

• Analytical and diagnostic skills
• Ability to communicate complex information
• Analyse complex enquiries within 2nd line support
• High standards of quality customer care
• Able to work independently
• Access to own vehicle for transporting self and equipment

Experience & Knowledge (Essential)

• Knowledge of current Microsoft operating systems
• Knowledge of computing hardware and end user computing environment
• Knowledge of Microsoft Active Directory
• Knowledge of networking protocols (TCP/IP), DHCP, DNS, PXEboot
• Diagnosing PC equipment and peripherals faults
• Experience of deploying PCs and associated software

Education and Qualifications (Essential)

• Educated to HNC in IT related subject or equivalent

Desirable

• CompTIA A+ Certified
• Microsoft Certified Professional
• ITIL foundation

Additional Information

This post is subject to a Disclosure and Barring Service check. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome. For further information visit the UK Visas and Immigration website.

Employer Details

Employer name: [Employer hidden — sign up to reveal]
Address: Blackpool Victoria Hospital, Whinney Heys Road, Blackpool FY3 8NR
Employer's website: [Employer hidden — sign up to reveal]

Contact for Questions

ICT Support Manager Wayne Morris - [Employer hidden — sign up to reveal] - [contact hidden]