Job Summary

We are a friendly and busy GP Practice looking to recruit a GP Assistant to support our team with the processing and management of our online Triage Service. This is a part time position of 20 hours a week. This role is essential in helping manage our patient demand safely and efficiently, ensuring patients are directed to the right care in a timely manner. You should ideally have experience working in a GP Practice or Healthcare setting, good communication skills, ability to manage workload under pressure and follow clear protocols. We offer a supportive and welcoming team environment. Training for Triage systems and internal procedures. Salary is dependent on experience.

Main Duties of the Job

• Review and process patient triage requests
• Accurately document patient information within the EMIS clinic system.
• Signpost patients to appropriate services where appropriate.
• Support GPs and the wider team with administrative tasks
• Maintain confidentiality and data protect standards at all times
• Liaise with the Duty Doctor

About Us

[Employer hidden — sign up to reveal], Central Reading - Patient list: 17,400 across two sites - Emis Web computer system - CQC rated Good - High QOF achiever - Established online triage using Accurx with patient population segmentation since October 2024. - Active on social media (Facebook and Instagram) - Enhanced services including minor surgery, coil and implant fitting. - Training practice with a long-standing ethos for both GP and Foundation trainees with three GP trainers.

Job Responsibilities

Key Skills and Qualifications

• Clinical Experience: Experience working in a GP surgery or customer-facing healthcare setting is generally required.
• Clinical Systems Knowledge: Familiarity with clinical systems like SystmOne or EMIS Web is often required.
• Communication: Excellent verbal and written communication skills to effectively probe patients and document information accurately.
• IT Literacy: Proficient in using digital tools, online portals, and Microsoft Office.
• Attributes: Ability to remain calm under pressure, prioritize work effectively, and maintain high levels of confidentiality.
• Review incoming digital triage forms (Accurx) and telephone requests.
• Information Gathering: Contact patients to gather further, specific information regarding their symptoms, ensuring high accuracy in documentation.
• Signposting and Booking: Directly book appointments for patients with the appropriate clinician (GP, Nurse, Pharmacist) or signpost to external agencies (e.g., pharmacy, dentist) based on agreed protocols.
• Workflow Prioritisation: Sort clinical correspondence, identifying urgent, routine, or 'do not attend' (DNA) notifications, and highlighting urgent clinical concerns to the duty doctor.

Person Specification

Qualifications

Essential: GCSE grade A to C in English and Maths

Desirable: GPA certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: [Employer hidden — sign up to reveal], 73 London Road, Reading, RG1 5BS

Website: [Employer hidden — sign up to reveal]

Contact: Practice Manager, Beverly Manton - [contact hidden] - [contact hidden]