Customer Service/Business Admin Apprentice – Bowel Screening/Endoscopy

Job summary

We are delighted to offer an apprenticeship in the Bowel Cancer Screening Administration Team for a Customer Service / Business Admin Apprentice. The department is part of a division that cares for patients with upper or lower gastro-intestinal digestive diseases and works closely with the Endoscopy Department. We are looking for a positive, friendly individual with a caring attitude and a commitment to supporting the Trust's Values, Together - Safe, Kind, Excellent. You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

Main duties of the job

You will be providing administration support within the Bowel Cancer Screening Programme office and the Endoscopy Department with duties which include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.

About us

[Employer hidden — sign up to reveal] comprises [Employer hidden — sign up to reveal] and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. [Employer hidden — sign up to reveal]'s values - Together- safe, kind, excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study a Customer Service Practitioner/Business Admin Level 2 Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring. The contract length is for 18 months and the apprenticeship salary on commencement is £15,739; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications. There is no upper age limit on joining us as an apprentice. Closing date - 19/05/2026 Interview date 27/05/2026 We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website http://bit.ly/3Akstsm NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

Person Specification

Qualifications

• Essential: English & Maths GCSE at Grade 3/D or above or equivalent; Must have been UK resident for at least 3 years
• Desirable: ICT qualification

Experience

• Essential: Experience of prioritising own work; Experience of organisation of work (attained at school, college, through work)

Knowledge

• Essential: Ability and desire to develop from training; Ability and interest in working in patient/customer care; Understanding of confidentiality; Ability to work flexibly
• Desirable: Flexibility; Experience of IT software programs

Skills

• Essential: Effective communication (oral and written); Work accurately; Motivation and punctuality; Meet deadlines and prioritise workloads
• Desirable: Ability to touch type

Additional Requirements

• Essential: Understanding and behaviour according to Trust values of safe, kind, excellent.

Additional information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country resided in for 12 months or more in the past 10 years. Guidance can be found here.

Employer details

Employer name: [Employer hidden — sign up to reveal]
Address: Addenbrookes Hospital-Division A, Hills Road, Cambridge CB2 0QQ
Employer's website: https://www.cuh.nhs.uk
Contact: HR Advisor – Apprenticeships, Karen Godfrey, [contact hidden], [contact hidden]