Assistant Switchboard Manager

Job Summary

This is a great time to join [Employer hidden — sign up to reveal] as the Assistant Switchboard Manager. We are currently in the process of redeveloping the hospital to provide a new state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future. We have over 3,500 members of staff that are proud to care for nearly half a million people across the Borough of Hillingdon, with a vision to be an outstanding provider of healthcare - our mission is to provide high quality, safe and compassionate care, improving the health and wellbeing of the people we serve. In conjunction with the Head of Contact Centre - Switchboard, provide management responsibility for the Switchboard service by supporting the strategic direction of the service to meet the Trust overall objectives. Proactively and positively contribute to the successful overall performance of the Switchboard department by supporting the Head of Contact Centre - Switchboard when recruiting and developing staff to meet the future needs of the department. In conjunction with the Head of Contact Centre - Switchboard and AD Digital Service support all budget requirements including all necessary processes for procurement. Ensure final sign off Health Roster across all sites.

Main Duties of the Job

• Support the Head of Contact Centre - Switchboard by recruiting and developing staff to meet the needs of the service in conjunction with the overall development of the scanning bureau.
• In conjunction with the Head of Contact Centre - Switchboard manage all budget requirements including procurement.
• Support the day-to-day operational management of the Switchboard service.
• Support departments to ensure the Switchboard Directory is maintained.
• Supporting the recruitment and selection of staff across the Switchboard service.
• Manage personal workload to meet both corporate and personal deadlines.
• Prioritise workload in a way that enables the delivery of both important and urgent tasks.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Manager.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Details

• Date posted: 05 May 2026
• Pay scheme: Agenda for change
• Band: Band 6
• Salary: £45,953 to £54,254 a year pa inc
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 394-Corp-7965068DT
• Job locations: The Hillingdon Hospital & Northwick Pack Hospital (Cross Site), Pied Heath Road, London, UB8 3NN

Person Specification

Essential

• Educated to degree level or equivalent knowledge, skills and management experience
• Previous operational management experience within the acute sector or similarly complex organisation
• Knowledge and experience of service improvement tools and techniques
• Proven track record of meeting significant Trust identified SLA targets
• A sound understanding of HR processes
• Full range of IT skills including Excel and PowerPoint

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: The Hillingdon Hospital & Northwick Pack Hospital (Cross Site), Pied Heath Road, London, UB8 3NN

Employer's website: [Employer hidden — sign up to reveal]

Contact for Questions

Head of Contact Centre Switchboard, Ricky Bhatt: [contact hidden]