Receptionist
SKILLS
FULL DESCRIPTION
Receptionist
We are looking to recruit an enthusiastic and committed receptionist to join our friendly team at [Employer hidden — sign up to reveal]. The post is part time. Monday-Friday 25-30 hours a week, we are open to discussing flexible working patterns within this range. Hours to be worked between the hours of 08.00am-18.30pm. We are ideally looking for someone with excellent interpersonal skills and experience with dealing with the general public. Delivering high quality services is essential.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Dealing with patient enquiries both over the telephone and on the front desk. Computer literacy is essential and full training will be given as appropriate.
Rate of pay is to be discussed and will be offered membership of the NHS pension scheme.
Main duties of the job
- Maintaining and monitoring the practice appointment system
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
- Signpost patients to the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Taking messages and passing information on
- Dealing with prescription queries in accordance with Practice Guidelines.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Input data into the patient's healthcare records as necessary.
- Maintain a clean, tidy, effective working area at all times.
About us
[Employer hidden — sign up to reveal] is a supportive, forward-thinking teaching/training practice involved in research, and a friendly multi-disciplinary team of other dedicated and highly skilled healthcare professionals comprising of 16 GP's, 2 nurses, 4 HCA's, 2 Advanced Clinical Practitioner's, 1 Physician Associate, 1 pharmacist technician, 1 physiotherapist, 2 onsite Pharmacists and 2 pharmacy technicians.
Details
Date posted: 06 May 2026
Pay scheme: Other
Salary: £13 an hour
Contract: Permanent
Working pattern: Part-time, Flexible working
Reference number: A2840-26-0002
Job locations:
- St. Davids Clinic, Belle Vue Terrace, Newport, Gwent, NP20 2LB
- St. Brides Medical Care Centre, Tredegar House Drive, Duffryn, Newport, Gwent, NP10 8UX
- Gaer Medical Centre, 71 Gaer Road, Newport, Gwent, NP20 3GX
Job description
Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service of healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
You will be working between the hours of 8am and 6.30pm. Shifts to be agreed. There will be a need to work over our branch sites, The Gaer Medical Centre and St Brides Medical Centre.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- Experience of working with the general public.
- Excellent communication skills.
- Clear, polite telephone manner.
- Effective Time Management.
- Ability to work as a team member.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedures.
- Polite and confident.
- Flexible and co-operative.
- Motivated.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Flexibility to work outside of core office hours.
Desirable
- Experience of administrative/receptionist duties
- Experience of working in a health care setting.
- EMIS user skills
- GCSE Mathematics & English (C or above)
Employer details
Employer name: [Employer hidden — sign up to reveal]
Address: St. Davids Clinic, Belle Vue Terrace, Newport, Gwent, NP20 2LB
Employer's website: https://www.stdavidsclinic.co.uk/
Employer contact details
For questions about the job, contact: Practice Manager Caroline Podmore, [contact hidden], [contact hidden]
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