The Mission

To nurture a supportive, values-led experience for our teams by confidently holding people related administration, case management and advice. Protecting our culture, enabling people to thrive, and ensuring we act with care, consistency, and compliance.

How You'll Drive Success

• Provide first line guidance to managers across the business, helping them navigate day to day people matters with clarity and confidence
• Build relationships across the business with a profile rooted in trust and responsibility
• Maintain accurate, timely and compliant people administration that supports a smooth employee experience
• Hold end to end ownership of people cases, including investigations, disciplinaries, grievances, and capability, ensuring every step is fair, clear, and well documented
• Manage team members onboarding across all PX platforms, ensuring new joiners are set up for success
• Oversee right to work documentation and compliance, protecting both our people and the business
• Manage leave balances and benefits with care, clarity and attention to detail
• Maintain accurate, compliant and audit-ready employee files and systems
• Support our Payroll Manager with payroll processes to ensure team members are paid correctly and on time
• Track and report people data to help us understand trends and make informed decisions
• Contribute to improving people management resources so managers feel equipped and supported
• Work closely with the wider People Team and develop strong relationships with our Area Managers to deliver successfully on the above

What You'll Need to Thrive

• You see our team as your customers. Leading with service, curiosity and care, creating a people experience that feels supportive, human and solutions focused
• You handle conflict effortlessly and know how to support others to
• Experience as a people manager or experience in a People/HR team (2+ years)
• A genuine motivation to bring out the best in people and create experiences that help them flourish
• Confident handling of a full range of people cases
• High attention to detail & a love for being organised
• Confidence working with sensitive and confidential information
• Effortlessly lead with empathy & inclusion able to consider multiple individual perspectives
• You will know how to handle sensitive situations discreetly and efficiently
• Able to adapt to shifting priorities and moving goalposts
• Travel to all stores in London and regional expected

The Interview Process

1. Life Story & Values - a 30 min video call with our Talent Team
2. Experience Interview - a slightly longer video call to meet your manager
3. Final Interview - 1 hour in person task interview to complete and present

Feedback at every stage to help fuel your growth.

[Employer hidden — sign up to reveal] is proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture.