The Piercer Mission

As a leader in your craft, you’ll be the friendly face our customers rely on to bring their piercing dreams to life with skill, creativity, and genuine care. Moving between our London stores, you’ll provide consistent, heartfelt support wherever you’re needed, helping us create meaningful experiences and grow a welcoming community for all piercing lovers.

This is a 27-hour (Wed-Sun) flexible contract designed to provide sickness & holiday cover and support across all our London stores. You will be contacted each morning by an Area Manager to confirm the location where your assistance is needed for that day.

How you'll drive success

• You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
• You’ll inspire our community with styling advice, executing precise and aesthetically pleasing piercings - all with a meticulous eye for detail and a genuine love for what you do.
• You’ll be the heartbeat of the customer experience. From the moment someone walks through the door, you’ll lead with warmth, confidence and authenticity to create a lasting, meaningful connection with every customer.
• Shine as a leader on the shop floor, sharing your piercing expertise and passion with both customers and your team, inspiring trust and elevating the energy around you.
• Hold space with care and compassion, especially during more emotional or sensitive moments.
• Champion safety and excellence, taking full ownership of the cleanliness and hygiene of your studio, while proactively managing and maintaining piercing supplies to the highest standard.

What you'll need to thrive

• You are flexible, adaptable and happy to support different London stores on short notice as needed.
• This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey.
• A values champion and brand ambassador, our values resonate deeply with you.
• You radiate positivity & enthusiasm and inspire the people around you.
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
• You’re able to stay grounded during more difficult and sensitive interactions, always leading with empathy.

What we do for you

• Your artistry is celebrated, your growth is championed and your impact is limitless.
• Our studios are fully disposable and stocked with high-quality tools from top suppliers like Probodyart and Stiletto - prioritising safety, precision and professionalism in every piercing.
• We’re a growing brand committed to continuous learning. We work to APP standards, offer ongoing education for our Piercers and value your expertise as part of our ever-evolving journey.

Interview Process

1. Portfolio Approval - one of our Piercer Mentors will review your portfolio.
2. Life Story & Values - a 30 min video call with our Talent Team.
3. Interview with Store Manager - a 30 min video call.
4. In-Store Technical Interview - Studio Set-Up & Piercing Demo.

Department: Retail | Role: Piercer | Locations: London

Contact: Tamia Mullaney - Global Talent Acquisition Manager