Company Mission & Values

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience. Our Values & Culture: At [Employer hidden — sign up to reveal], our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected.

The Piercer Mission

We’re more than a piercing studio - we’re a community shaping the future of piercing and jewellery. As a visionary in your craft, you’ll play a key role in empowering our customers to bring their dream curations to life, guiding them with expertise, artistry and heart every step of the way.

How you'll drive success

• You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
• You’ll inspire our community with styling advice, executing precise and aesthetically pleasing piercings - all with a meticulous eye for detail and a genuine love for what you do.
• You’ll be the heartbeat of the customer experience. From the moment someone walks through the door, you’ll lead with warmth, confidence and authenticity to create a lasting, meaningful connection with every customer.
• Shine as a leader on the shop floor, sharing your piercing expertise and passion with both customers and your team, inspiring trust and elevating the energy around you.
• Hold space with care and compassion, especially during more emotional or sensitive moments.
• Champion safety and excellence, taking full ownership of the cleanliness and hygiene of your studio, while proactively managing and maintaining piercing supplies to the highest standard.

What you'll need to thrive

• This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey.
• A values champion and brand ambassador, our values resonate deeply with you.
• You radiate positivity & enthusiasm and inspire the people around you.
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
• You’re able to stay grounded during more difficult and sensitive interactions, always leading with empathy.

What we do for you

• Your artistry is celebrated, your growth is championed and your impact is limitless.
• Our studios are fully disposable and stocked with high-quality tools from top suppliers like Probodyart and Stiletto - prioritising safety, precision and professionalism in every piercing.
• We’re a growing brand committed to continuous learning. We work to APP standards, offer ongoing education for our Piercers and value your expertise as part of our ever-evolving journey.

Interview Process and Candidate Experience

1. Portfolio Approval - one of our Piercer Mentors will review your portfolio.
2. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better.
3. Interview with Store Manager - a 30 min video call to discuss your skill-set and experience.
4. In-Store Technical Interview - you'll meet one of our Piercer Mentors for a Studio Set-Up & Piercing Demo.

Feedback: You’ll receive feedback over the phone or email at every stage.

Additional Information

Department: Retail | Role: Piercer | Location: Kingston | Contact: Tamia Mullaney, Global Talent Acquisition Manager

At [Employer hidden — sign up to reveal], we are proud to be an equal opportunities employer. Apply via the [Employer hidden — sign up to reveal] career site or visit [Employer hidden — sign up to reveal].