Key Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion

Requirements

Essential: IT literate, proficient in Microsoft Office; Previous experience of scheduling/logistics; Experience in customer service and customer excellence.

Preferred: Experience operating within a face paced construction industry with a focus toward housing maintenance; A Degree / HND in a related discipline.

Competencies: Excellent communication skills; Strong planning and organisation skills; Ability to work on own initiative and as part of a cross functional team; Ability to work accurately under pressure and meet deadlines & targets; Good understanding of operating costs and productivity levels; Knowledge of construction and the skills off the team members; Good customer service/customer care skills; The ability to deal with the unexpected and good problem-solving skills.

Additional Details

• Location: Derry, County Londonderry
• Department: React & Maintain
• Employment Type: Full-Time
• Minimum Experience: Mid-level