Planner

About the Company

[Employer hidden — sign up to reveal] are a leading NI Facilities management company delivering total integrated building service solutions. The business has grown rapidly and currently has a 300 strong all trade workforce.

Your New Opportunity

This role operates in a fast-paced environment responsible for planning and scheduling job orders, ensuring efficiency and cost-effectiveness while providing first-class service. The role requires teamwork and close liaison with all stakeholders.

Key Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are met, or extension requested where required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed
• Prioritise customer orders by due date to support the company in meeting target deadline KPIs
• Escalate issues promptly to management and help resolve problems in a timely fashion

Our Requirements

Essential:

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/logistics
• Experience in customer service and customer excellence

Preferred:

• Experience operating within a fast-paced construction industry with a focus toward housing maintenance
• A Degree / HND in a related discipline

Competencies:

• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets
• Good understanding of operating costs and productivity levels
• Knowledge of construction and the skills of the team members
• Good customer service/customer care skills
• The ability to deal with the unexpected and good problem-solving skills

Additional Information

Please note an Access NI Disclosure Check will be required for this position. A criminal record will not necessarily be a bar to obtaining a position. [Employer hidden — sign up to reveal] LTD (Responsible Body) have policies on Recruitment of Ex-Offenders and Secure Handling, Use, Storage and Retention of Disclosure Information.